Disputes Representative
About The Position
C.H. Robinson is hiring a customer-focused Disputes Representative to resolve billing and freight invoice disputes between shippers, customers, and carriers. The representative acts as a trusted liaison by investigating disputes, gathering and reviewing documentation, communicating decisions, and helping ensure fair and timely resolutions that support customer relationships and business retention. The role is hybrid, with on-site collaboration two days per week (Tuesday and Wednesday) and remote work three days per week. It involves coordinating with customers, carriers, and internal teams; updating and reviewing information in internal systems; and helping prevent future disputes through education and process improvements.
Requirements
- High school diploma or GED.
- At least 2 years of customer service, account support, or dispute resolution experience.
- Proficiency with Microsoft Office, including Excel.
- Strong attention to detail and analytical skills.
- Ability to manage multiple priorities and work independently.
- Excellent organization, time management, and follow-up skills.
Nice To Haves
- Experience working in a fast-paced, deadline-driven environment.
- Strong written and verbal communication skills.
- Proven problem-solving and investigative abilities.
- Commitment to teamwork, collaboration, and an inclusive workplace culture.
Responsibilities
- Investigate and resolve billing and freight invoice disputes between customers and carriers.
- Serve as the primary point of contact for all parties involved and communicate clearly and professionally.
- Collect and review supporting documentation to determine appropriate resolutions.
- Communicate outcomes, invoice adjustments, and payment requirements to stakeholders.
- Educate customers and carriers on transportation and billing best practices to help prevent future issues.
- Partner with internal teams to identify process improvements and escalate system-related concerns.
- Ensure accurate billing and carrier payments through updates and reviews within internal systems.
- Contribute to a positive customer experience that supports retention and ongoing business relationships.
- Perform additional duties or responsibilities as needed to support the team, department, or business requirements.
Benefits
- Three medical plans, including prescription drug coverage.
- Enhanced fertility benefits.
- Flexible Spending Accounts.
- Health Savings Account, including employer contribution.
- Dental and vision coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability coverage.
- Paid observed holidays.
- Two paid floating holidays for U.S. hourly employees.
- Flexible Time Off for U.S. salaried employees, with no accruals or caps; PTO for other U.S. and Canadian employees.
- Paid parental leave.
- Paid time off to volunteer in the community.
- Charitable Giving Match Program.
- 401(k) with 6% company matching.
- Employee Stock Purchase Plan.
- Career development, networking, and team-building opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
