Disputes Analyst

Brightspeed•Charlotte, NC

4d•Remote

About The Position

Brightspeed is seeking a highly analytical and detail-oriented Telecom Dispute Analyst to investigate and resolve telecom-related disputes. The role requires knowledge of CABS, intercarrier billing, access charges, and billing variance analysis, along with experience using telecom tariffs, contracts, and dispute workflows. The analyst manages complex, high-impact cases while meeting deadlines and service-level expectations. The position analyzes invoices, usage and settlement records, tariffs, contracts, and supporting documentation to assess dispute validity and financial impact. It works with billing operations, network, finance, carrier relations, and vendor management, prepares case summaries and recommendations, processes approved adjustments or escalations, and maintains accurate documentation in compliance with audit, regulatory, and contractual obligations. The analyst also identifies trends, supports process improvements and system or workflow updates, and helps train others on telecom dispute processes. This is a full-time, fully remote role with standard business hours and occasional overtime during peak billing or dispute cycles.

Requirements

Telecom dispute knowledge, including access billing, intercarrier compensation, and billing variance investigation.
At least 2 years of experience with CABS, including analysis of carrier invoices, access charges, and usage discrepancies.
Experience with telecom FCC tariffs, PUC tariffs, and contractual agreements, including interpreting rate structures, rules, and billing requirements.
At least 2 years of experience in dispute resolution, telecom billing analysis, revenue assurance, or intercarrier operations.
Strong analytical and problem-solving skills and exceptional attention to detail.
Proficiency in Microsoft Excel, including VLOOKUP/XLOOKUP and pivot tables, and data analysis or reporting tools.
Ability to read and interpret carrier contracts, rate decks, service agreements, and regulatory filings.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced, high-volume environment.

Nice To Haves

Bachelor’s degree in Business, Accounting, Finance, Telecommunications, or a related field; equivalent telecom experience may substitute.
Wholesale or Large Business Collections experience.
Experience with telecom billing or mediation systems, such as TEOCO, Ericsson, Oracle, SAP, or other industry platforms.

Responsibilities

Investigate telecom-related customer, vendor, or carrier disputes by reviewing billing records, tariffs, contracts, switch data, and supporting documentation.
Analyze CABS invoices, access charges, usage records, LD/IXC billing, and intercarrier settlement details to determine dispute validity and financial impact.
Review, interpret, and apply FCC and PUC tariffs and contractual agreements to validate charges and support dispute positions.
Collaborate with billing operations, network, finance, carrier relations, and vendor management to resolve discrepancies.
Prepare detailed case summaries, financial analyses, and recommendations for dispute outcomes.
Process approved adjustments, credits, or escalations in accordance with telecom billing standards and policy requirements.
Maintain accurate documentation and ensure compliance with audit, regulatory, and contractual obligations.
Identify recurring dispute trends, present findings, and partner with leadership on process improvements.
Manage dispute queues while meeting turnaround times, SLA requirements, and quality targets.
Support system enhancements, workflow updates, and training for telecom dispute processes.