Disputes Investigator I

Expedia Group•Springfield, MO

2d•$40,000 - $64,000•Hybrid

About The Position

Join Expedia Group’s Dispute Ops team as a Disputes Investigator I, helping protect the company and its customers from fraudulent activity. The role focuses primarily on reviewing individual disputes and making decisions based on available information. It is suited to a proactive, analytical professional with chargeback experience, strong interpersonal skills, and a problem-solving mindset. The position offers opportunities to develop expertise in a hybrid work environment.

Requirements

At least 1 year of customer service experience.
Strong interpersonal, organizational, and analytical skills, with a self-motivated, action-oriented mindset.
Ability to make independent decisions and take initiative with minimal supervision.
Strong time-management and task-prioritization skills, with the ability to meet deadlines and deliver high-quality work independently.
Proficiency in Microsoft Office and internal or web-based research tools, along with strong overall PC skills.

Nice To Haves

Background in travel, risk analysis, or vendor engagement.

Responsibilities

Analyze chargebacks and transactional data to identify patterns, assess fraud risk, and protect the company and its customers.
Work independently and collaboratively to support team and departmental goals.
Create chargeback documentation using customer and transaction records to support loss prevention and accurate dispute resolution.
Meet or exceed performance standards and demonstrate reliability and accountability in independent and collaborative work.
Identify and report technical or operational issues that affect team workflow.
Communicate and work with customers, financial institutions, vendors, airlines, and/or internal teams to reduce chargeback losses and resolve disputes.