Disputes Investigator I

Expedia•Springfield, MO

1d•Hybrid

About The Position

Join Expedia Group’s Dispute Ops team as a Disputes Investigator I, helping protect the company and its customers from fraudulent activity. The role focuses on reviewing individual disputes and making decisions based on available information. It offers a hybrid work environment and opportunities to develop expertise while contributing to team and departmental goals. The investigator analyzes chargebacks and transactional data, prepares documentation to support loss prevention and accurate dispute resolution, and communicates with customers, financial institutions, vendors, airlines, and internal teams to reduce chargeback losses. The role also involves identifying and reporting technical or operational issues that affect team workflows and meeting performance standards through reliable independent and collaborative work.

Requirements

At least 1 year of customer service experience.
Strong interpersonal, organizational, and analytical skills.
Self-motivated, action-oriented approach.
Ability to make independent decisions and take initiative with minimal supervision.
Strong time management and task prioritization skills, with the ability to meet deadlines and deliver high-quality work independently.
Proficiency in Microsoft Office and internal or web-based research tools, with strong overall PC skills.

Nice To Haves

Background in travel, risk analysis, or vendor engagement.

Responsibilities

Conduct fraud risk reviews by analyzing chargebacks and transactional data to identify patterns and assess risk.
Work independently and collaboratively to support team and departmental goals.
Create chargeback documentation using customer and transaction records to support loss prevention and accurate dispute resolution.
Meet or exceed performance standards while working in a hybrid environment.
Identify and report technical or operational issues affecting team workflows.
Engage with customers, financial institutions, vendors, airlines, and internal teams to reduce chargeback losses through effective communication and resolution strategies.