Disputes Representative

C.H. Robinson • Kansas City, MO

4d • Hybrid

About The Position

C.H. Robinson is seeking a customer-focused Disputes Representative to resolve billing and freight invoice disputes between shippers and carriers. The role acts as a liaison among the parties, investigates issues, gathers and reviews supporting documentation, and drives fair, timely resolutions that support customer relationships and business retention. The position works on-site two days per week (Tuesday and Wednesday) and remotely three days per week.

The representative communicates dispute outcomes, invoice adjustments, and payment requirements; educates customers and carriers on transportation and billing practices; and works with internal teams to improve processes and escalate system concerns. The role also helps ensure accurate billing and carrier payments through updates and reviews in internal systems. Additional duties may be assigned as needed.

The stated compensation range is $15.42–$30.41 in base pay. Individual pay depends on work location and factors including relevant skills, experience, education, or training. The posting describes benefits and an inclusive, equal-opportunity workplace.

Requirements

• High school diploma or GED.
• At least 2 years of customer service, account support, or dispute resolution experience.
• Proficiency with Microsoft Office, including Excel.
• Strong attention to detail and analytical skills.
• Ability to manage multiple priorities and work independently.
• Excellent organization, time management, and follow-up skills.

Nice To Haves

• Experience working in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.
• Proven problem-solving and investigative abilities.
• Commitment to teamwork, collaboration, and an inclusive workplace culture.

Responsibilities

• Investigate and resolve billing and freight invoice disputes between customers and carriers.
• Serve as the primary point of contact for involved parties and ensure clear, professional communication.
• Collect and review supporting documentation to determine appropriate resolutions.
• Communicate outcomes, invoice adjustments, and payment requirements to stakeholders.
• Educate customers and carriers on transportation and billing best practices to help prevent future issues.
• Partner with internal teams to identify process improvements and escalate system-related concerns.
• Update and review internal systems to support accurate billing and carrier payments.
• Contribute to a positive customer experience that supports retention and ongoing business relationships.
• Perform additional duties or responsibilities as needed to support the team, department, or business requirements.

Benefits

• Three medical plans, including prescription drug coverage.
• Enhanced fertility benefits.
• Flexible Spending Accounts.
• Health Savings Account, including employer contribution.
• Dental and vision coverage.
• Basic and supplemental life insurance.
• Short-term and long-term disability.
• Paid observed holidays.
• Two paid floating holidays for U.S. hourly employees.
• Flexible Time Off (FTO) for U.S. salaried employees, with no accruals or caps.
• Paid Time Off (PTO) for other employees in the U.S. and Canada.
• Paid parental leave.
• Paid time off to volunteer in the community.
• Charitable Giving Match Program.
• 401(k) with 6% company matching.
• Employee Stock Purchase Plan.
• Career development, networking, and team-building opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED