Manager DBG Account Management

Elevance Health•Lakewood, WA

3d•Hybrid

About The Position

Responsible for executing account management activities for an assigned book of business. The Manager leverages knowledge of market drivers and manages plans to ensure the team meets or exceeds annual retention, customer satisfaction, and revenue goals. This role is based in Pierce County, Washington, and follows a hybrid schedule requiring three days per week in the office. Candidates must live within reasonable commuting distance of an office unless an accommodation is granted as required by law. Approximately 40% regional travel is expected, including provider visits, monthly ASO meetings in Olympia, Washington, and occasional travel to other regions.

Requirements

Bachelor’s degree (BA/BS) and a minimum of 5 years of professional or leadership experience, or an equivalent combination of education and experience.
Approximately 40% regional travel, including provider visits, monthly ASO meetings in Olympia, Washington, and occasional travel to other regions.
Must reside within reasonable commuting distance of an office, unless an accommodation is granted as required by law.

Nice To Haves

Excellent managerial and leadership skills.
Behavioral health and crisis services experience.
Knowledge of the 988 Suicide & Crisis Lifeline, regional crisis line systems, and crisis call center operations.
Experience collaborating with crisis response providers, community partners, public-sector stakeholders, and cross-functional teams.
Experience with budget tracking, understanding budgets, and financial accountability.
Demonstrated ability to lead established teams, navigate complex stakeholder relationships, and adapt effectively in a high-pressure crisis services environment.
Strong presentation and public speaking skills, including the ability to deliver crisis services presentations to community providers and key stakeholders.

Responsibilities

Support leadership in driving plans to ensure the business meets profitability standards.
Work with matrix partners to develop strategies and execute plans to achieve client membership and financial goals.
Provide input to the Product Development team on opportunities to create profitable and efficacious products that meet clients’ strategic needs.
Hire, train, coach, counsel, develop, motivate, and evaluate the performance of direct reports.
Support budget tracking and financial oversight in partnership with leadership and matrixed stakeholders.
Support oversight of regional crisis line and call center operations, collaborating with providers and community stakeholders to help ensure timely, appropriate responses to crisis calls.