Manager, Account Management
About The Position
This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 6 billion dollars of spend influence, over 2000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Manager, Account Management, you will support the team in partnering with all our brands and helping influence and guide programs with unique and distinctive products and services. On the Account Management team, reporting to the Director, Account Management, you will support key accounts and properties within those accounts, executing Account Plans and targeting key YOY growth opportunities.
Requirements
- Five (5) years of professional work experience in customer facing roles
- Five (5) years of hospitality industry experience with a preferred mix of positions/roles
- Three (3) years in procurement/supply chain-related roles
- Proficiency in Microsoft Excel, (sorting and filtering data, using formulas, pivot tables)
- Travel up to 25%
Nice To Haves
- Familiarity with hospitality Group Purchasing Organization programs (GPO)
- Experience in client facing Account Management roles
Responsibilities
- Define the opportunity management strategy for your accounts, identify ways to increase the quality and revenue value, and implement strategy with business vision, taking into account barriers and opportunities.
- Assist with special projects, initiatives, and customer deliverables.
- Work closely with a focused cross-functional team to ensure the client's day-to-day needs are met while identifying viable opportunities for critical initiatives crafted to improve operational and financial performance.
- Aggregate client account-based growth data and evaluate areas of opportunity.
Benefits
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
- Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally.
- Eligible to participate in the Hilton Choose a bonus plan, consistent with other team members at the same level and/or position within the Company.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
