Manager, Account Management

UpGuard Inc.•Austin, TX

1d•$150,000 - $170,000•Remote

About The Position

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk. We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface. We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale. We are looking for a dynamic, self-motivated, and ambitious strategic thinker with a successful track record to join our leadership team as a Manager of Account Management. This position will report to the Head of Customer Success, Americas. Our Account Management team is focused on driving revenue retention and expansion through renewals, cross-sells, and upsells for our highest-touch customers. We work closely with Sales, Marketing, and Product to ensure customer satisfaction and long-term success.

Requirements

A minimum of 2 years of leadership experience managing Account Managers or similar post-sales teams, with a proven track record in revenue retention and expansion
At least 3 years of experience in B2B SaaS as an individual contributor, ideally with a focus on renewals, cross-sells, upsells, and a proven track record
Experience in leveraging post-sales technology stacks such as Hubspot (CRM) and Gong (Revenue Intelligence) to coach and guide your team
Demonstrated ability to plan, monitor, and optimize post-sale activities based on team performance and customer feedback
A problem-solver who simplifies complex challenges and fosters collaboration across teams
Leadership with an executive presence, capable of influencing at all levels
A customer-centric mindset, passionate about building and nurturing long-term relationships
A goal-oriented, collaborative approach that thrives on teamwork and diverse perspectives

Nice To Haves

Familiarity with MEDDPICC sales methodology and process
Experience with cybersecurity and TPRM (Third-Party Risk Management) products

Responsibilities

Build and lead a team of Account Managers focused on managing renewals, cross-sells, and upsells for high-touch customers
Scale, mentor, and develop a high-performing Account Management team
Accurately forecast monthly and quarterly revenue retention and expansion results
Drive strategy and build executive relationships for top accounts
Collaborate closely with cross-functional teams (Sales, Marketing, Product) to optimize results and customer engagement
Use data and metrics to assess team performance and implement improvement initiatives
Ensure adherence to UpGuard’s post-sale processes and standards
Foster a culture of accountability and customer-first thinking within the team
Build close alignment with team leaders and individual contributors to support mentorship and career growth for high-performers
Develop and execute customer retention strategies, ensuring high customer satisfaction and long-term account stability.

Benefits

Monthly Lifestyle subsidy:Use this for financial, physical, and mental well-being
WFH set-up allowance:To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave:PTO plus two additional UpGuardian leave days to give you time to recharge your batteries.
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work.
Health Insurance: Access to comprehensive coverage.