Manager - Carrier Account Management

Kenco•Chattanooga, TN

23h

About The Position

At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time. About the Position As a key leader within Kenco’s brokerage transportation group and across its various service lines, the Manager – Carrier Account Management will drive market engagement, oversee carrier capacity expansion activities, and achieve defined capacity and procurement targets. This role is a critical component of our capacity team, focusing on mentoring, training, and empowering a high-performing carrier account management team to exceed their goals. The Manager – Carrier Account Management plays a vital role in driving growth, shaping the carrier experience, affinity, and advancing the company’s underlying capacity strategies that underpins our customer needs in the transportation brokerage space.

Requirements

Bachelor’s degree in marketing, business, or related field required, or equivalent years of experience required.
5 years of experience in logistics and/or supply chain management required.
5 years of experience in carrier/account/solutions management of third-party logistics, with a focus on transportation solutions preferred.
Proven ability to lead, mentor and develop a team of professionals toward revenue and market share goal attainment.
Proficiency with proposal, presentation, project management and financial analysis is required – including expertise with all Microsoft Office Suite of programs.
Experience managing complex negotiations, collaborating with legal teams on agreements, and setting up comprehensive service contracts with financial acumen.
Effective problem solver and decision maker with a strong capability to assess workload and prioritize tasks.
Self-motivated with an eye for detail and ability to work in a fast-paced changing environment.
Strong written and oral communication skills with the ability to lead meetings and make presentations to executive-level stakeholders.
Understanding of the 3PL competitive landscape, as well as all domestic modes of transportation and leading service providers.
Must be passionate and able to effectively persuade and influence others.

Nice To Haves

5 years of experience in carrier/account/solutions management of third-party logistics, with a focus on transportation solutions preferred.

Responsibilities

Guide and support a Carrier Account Management team in actively sourcing new carriers by leveraging existing and forming new relationships within the existing carrier portfolio, including new lanes, equipment types, and services.
Monitor Carrier Account Management productivity, key performance metrics, and use data-driven insights to refine sourcing and procurement approaches as needed.
Advocate and clear roadblocks by collaborating with pricing, commercial, and administrative support teams to successfully lead the Carrier Account Management team through internal processes to aid in winning new business.
Play an integral role in the feedback loop with leadership on carrier procurement costs, budgeting, market conditions, trends and competitors.
Provide strategic guidance to the Carrier Account Management team in resolving challenges efficiently, ensuring accurate and timely service execution.
Present Kenco’s capabilities to current and potential carriers, including C-suite executives, while promoting a carrier-centric approach to foster exceptional service, affinity for Kenco, and long-term relationships.
Continuously assess processes and capacity sourcing approaches to improve efficiency, streamline processes, boost relationships, and execute business within market expectations of cost.
Other duties as required or assigned.

Benefits

Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days