Manager DBG Account Management

Elevance Health•Lakewood, WA

1d•$116,564 - $174,846•Hybrid

About The Position

Responsible for executing account management activities for an assigned book of business. The Manager leverages knowledge of market drivers and manages plans to help the team meet or exceed annual retention, customer satisfaction, and revenue goals. This position supports business profitability, develops client membership and financial strategies with matrix partners, provides product development input, and supports budget tracking and financial oversight. It also supports oversight of regional crisis line and call center operations, collaborating with providers and community stakeholders to help ensure timely and appropriate responses to crisis calls. The position is based in Pierce County, Washington, and follows a hybrid schedule requiring three days per week in an office. Candidates must be within reasonable commuting distance of an office unless an accommodation is granted. Approximately 40% regional travel is expected, including provider visits, monthly ASO meetings in Olympia, Washington, and occasional travel to other regions. The stated first shift is in the United States of America.

Requirements

A BA/BS and a minimum of 5 years of professional or leadership experience, or an equivalent combination of education and experience.
Excellent managerial and leadership skills.
Strong presentation and public speaking skills, including the ability to deliver crisis services presentations to community providers and key stakeholders.

Nice To Haves

Behavioral health and crisis services experience.
Knowledge of the 988 Suicide & Crisis Lifeline, regional crisis line systems, and crisis call center operations.
Experience collaborating with crisis response providers, community partners, public-sector stakeholders, and cross-functional teams.
Experience with budget tracking, understanding budgets, and financial accountability.
Demonstrated ability to lead established teams, navigate complex stakeholder relationships, and adapt effectively in a high-pressure crisis services environment.

Responsibilities

Execute account management activities for an assigned book of business.
Leverage knowledge of market drivers and manage plans to achieve or exceed annual retention, customer satisfaction, and revenue goals.
Support leadership in driving plans to ensure the business meets profitability standards.
Work with matrix partners to develop strategies and execute plans to achieve client membership and financial goals.
Provide input to the Product Development team on opportunities to create profitable and efficacious products that meet clients’ strategic needs.
Hire, train, coach, counsel, develop, motivate, and evaluate the performance of direct reports.
Support budget tracking and financial oversight in partnership with leadership and matrixed stakeholders.
Support oversight of regional crisis line and call center operations.
Collaborate with providers and community stakeholders to help ensure timely, appropriate responses to crisis calls.
Travel approximately 40% regionally, including provider visits, monthly ASO meetings in Olympia, Washington, and occasional travel to other regions.