Manager, Customer Partnerships

Parts Town•Addison, IL

10d•Hybrid

About The Position

The Manager, Customer Partnerships, internally known as PARTnership Builder, builds and maintains relationships with Platinum service company customers that have a national footprint. The role proactively manages a high volume of outbound calls, learns about customer challenges, and uses Parts Town’s value proposition to identify solutions and build personal connections. The position facilitates the sales process, including identifying opportunities, developing solutions, closing sales, negotiating pricing, and providing customer service and follow-up. The role drives revenue through prospecting and pipeline development while building customer relationships nationwide. It involves researching accounts and prospective clients, following up on existing customer orders, recording sales activity in Salesforce.com, partnering with Customer Experience colleagues, and educating customers about Parts Town’s resources and capabilities. Travel for industry events and customer opportunities may be required for up to a few days each month.

Requirements

At least 2 years of experience in sales, business development, customer development, or account management.
In-depth understanding of the consultative selling process.
Self-motivated, passionate, and driven to make an impact.
Proactive, with initiative and follow-through.
Resilient and able to approach rejection as a challenge.
Passion for building relationships and forming personal connections with customers.
Comfort presenting to small and medium-sized groups, including peers and senior leaders.
Strong verbal and written communication skills and proficiency in English.
Technologically savvy and able to learn computer-based programs, web and app technology, and enterprise systems quickly.
Proficiency with Microsoft products.

Nice To Haves

Familiarity with Salesforce.

Responsibilities

Place a high volume of outbound calls to service company customers.
Sell Parts Town solutions and value proposition to the targeted customer base.
Drive revenue by prospecting and building a pipeline while fostering customer relationships nationwide.
Identify and develop new opportunities through account research, calls to prospective clients, and follow-up on existing customer orders.
Integrate sales activities into Salesforce.com for timely and accurate reporting.
Research accounts to understand customers’ business issues and other relevant information.
Partner with Customer Experience team members to develop and grow customer relationships.
Educate customers about Parts Town resources and capabilities, including electronic resources, technical support, and manufacturer relationships.
Travel for industry events and customer opportunities, up to a few days each month.