Manager Customer Insights - Walmart

Tyson Foods•Springdale, AR

About The Position

The Manager Customer Insights supports the Walmart Senior Customer Development Manager and leads the development of actionable insights, customer planning, and financial reporting for the team. The role uses resources including Retail Link, Nielsen, Circana, Madrid, Scintilla, syndicated panel data, shopper marketing data, and industry studies. The position provides category recommendations and thought leadership; creates recurring reports and forecasts; monitors sales, inventory, and order performance; and develops analyses and business-planning materials. It works across a matrix organization involving Supply Chain, the Customer Team, Demand Planning, Brand Business Units, and the customer. The role is based on first shift and involves minimal travel, up to five trips per year.

Requirements

Bachelor’s degree.
More than five years of relevant experience with Walmart Retail Link, Circana, Madrid, Scintilla, syndicated data, or Nielsen POS panel data.
Category or Customer Management experience with Walmart or Sam’s in the CPG industry.
Experience integrating approved AI into daily work, improving efficiency through AI-enabled solutions, evaluating outputs critically, and applying professional judgment when using AI.
High proficiency in Excel and other Microsoft Office software.
Excellent verbal and written communication skills.
Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.

Nice To Haves

Experience with business intelligence tools such as Power BI.
Experience with sales planning tools software.

Responsibilities

Provide recommendations, solutions, and thought leadership for assigned categories.
Lead and develop weekly reporting for team managers and, at times, Walmart.
Use syndicated data and frequent interaction with buyers to provide insights and serve as a category expert for the sales team.
Develop weekly, quarterly, and annual POS shipment forecasts by category, track performance, and maintain current projections for the year.
Use insights and forecasting information to build annual operating plan assumptions.
Review in-stock positions at store and distribution center levels, monitor items below goal, and partner with cross-functional teams to recommend actions to improve in-stock performance.
Review daily orders against the supply plan and customer forecast, and communicate known opportunities.
Conduct deep analytics on new item launches and partner with the Business Unit and team to identify key insights.
Develop and publish seasonal business trackers.
Develop and maintain Walmart Joint Business Planning files for monthly and quarterly business updates.
Use syndicated data to conduct market assessments and develop regional category recommendations related to assortment, pricing, and merchandising.
Work across Supply Chain, Customer Team, Demand Planning, Brand Business Units, and the customer.
Use approved AI tools responsibly, safeguard sensitive information, follow company policies, and validate AI-generated outputs.
As a people leader, drive responsible AI adoption, support effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.