Manager Customer Insights - Walmart

Tyson Foods, Inc.•Springdale, AR

About The Position

The Manager Customer Insights supports the Walmart Senior Customer Development Manager and leads actionable insights, customer planning, and financial reporting for the team. The role uses resources including Retail Link, Nielsen, Circana, Madrid, Scintilla, syndicated panel data, shopper marketing data, and industry studies. The position provides category recommendations and thought leadership, develops reporting and forecasts, and uses data and customer interactions to inform sales-team decisions. It also supports in-stock performance, new-item analysis, seasonal business tracking, and Walmart Joint Business Planning. The role works across a matrix organization with Supply Chain, Customer Team, Demand Planning, Brand Business Units, and the customer.

Requirements

Bachelor’s degree.
More than 5 years of relevant experience with Walmart Retail Link, Circana, Madrid, Scintilla, syndicated data, or Nielsen POS panel data.
Category or Customer Management experience with Walmart or Sam’s in the CPG industry.
Experience with sales planning tools software.
High proficiency in Excel and other Microsoft Office software.
Excellent verbal and written communication skills.
Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.
Responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs.

Nice To Haves

Experience with business intelligence tools such as Power BI.
Ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, critically evaluate outputs, and apply professional judgment.

Responsibilities

Provide recommendations, solutions, and thought leadership for assigned categories.
Lead and develop weekly reporting for team managers and, at times, Walmart.
Use syndicated data and frequent interaction with buyers to provide insights and serve as a category expert for the sales team.
Develop weekly, quarterly, and annual POS shipment forecasts by category; track performance and maintain current projections for the year.
Use insights and forecasting information to build annual operating plan assumptions.
Review store- and distribution-center-level in-stock positions, monitor items below goal, and partner with cross-functional teams to recommend actions to improve in-stock performance.
Review daily orders against the supply plan and customer forecast, and communicate known opportunities.
Conduct deep analytics on new-item launches and partner with the Business Unit and team to identify key insights.
Develop and publish seasonal business trackers.
Develop and maintain Walmart Joint Business Planning (JBP) files for monthly and quarterly business updates.
Use syndicated data to conduct market assessments and develop regional category recommendations related to assortment, pricing, and merchandising.
Work across a matrix organization with Supply Chain, Customer Team, Demand Planning, Brand Business Units, and the customer.
Demonstrate responsible use of approved AI tools, safeguard sensitive information, follow company policies, and validate AI-generated outputs; as a people leader, drive responsible AI adoption and accountability for AI-supported outcomes.