Manager Customer Insights - Walmart

Tyson Sales and Distribution•Springdale, AR

About The Position

The Manager Customer Insights supports the Walmart Senior Customer Development Manager and leads actionable insights, customer planning, and financial reporting for the team. The role uses resources including Retail Link, Nielsen, Circana, Madrid, Scintilla, syndicated panel data, shopper marketing data, and industry studies. It provides category recommendations and expertise, develops and maintains forecasts and business-planning materials, and collaborates across a matrix organization that includes Supply Chain, Customer Team, Demand Planning, Brand Business Units, and the customer. The position is a first-shift role in the United States. Travel is minimal, up to five trips per year. The successful candidate must be willing and able to perform the physical requirements of the job, with or without reasonable accommodation.

Requirements

Bachelor’s degree.
More than five years of relevant experience.
Experience with Walmart Retail Link, Circana, Madrid, Scintilla, and syndicated data or Nielsen POS panel data.
Category or Customer Management experience with Walmart or Sam’s in the CPG industry.
Proficiency in sales planning tools software.
High proficiency in Excel and other Microsoft Office software.
Excellent verbal and written communication skills.
Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.
Responsible use of approved AI tools and professional judgment when evaluating AI-generated outputs.

Nice To Haves

Experience with BI tools, such as Power BI.

Responsibilities

Provide recommendations, solutions, and thought leadership for assigned categories.
Lead and develop weekly reporting for team managers and, at times, Walmart.
Use syndicated data and frequent buyer interactions to provide insights and serve as a category expert for the sales team.
Develop weekly, quarterly, and annual POS shipment forecasts by category; track performance and maintain current projections for the year.
Use insights and forecasting information to build annual operating plan assumptions.
Review in-stock positions at store and distribution center levels, monitor the pipeline for items below goal, and partner with cross-functional teams on actions to improve in-stock performance.
Review daily orders against the supply plan and customer forecast, and communicate known opportunities.
Conduct deep analytics on new item launches and partner with the Business Unit and team to identify key insights.
Develop and publish seasonal business trackers.
Develop and maintain Walmart Joint Business Planning (JBP) files for monthly and quarterly business updates.
Use syndicated data to conduct market assessments and develop regional category recommendations related to assortment, pricing, and merchandising.
Work within a matrix organization across Supply Chain, Customer Team, Demand Planning, Brand Business Units, and the customer.
Demonstrate responsible use of approved AI tools, including protecting sensitive information, following company policies, and validating AI-generated outputs; as a people leader, drive responsible adoption, identify opportunities to improve team performance, and ensure accountability for AI-supported outcomes.