Manager Customer Insights - Walmart

Tyson Foods•Springdale, AR

About The Position

The Manager Customer Insights supports the Walmart Senior Customer Development Manager and leads actionable insights, customer planning, and financial reporting for the team. The role uses resources including Retail Link, Nielsen, Circana, Madrid, Scintilla, syndicated panel data, shopper marketing data, and industry studies. It works across a matrix organization with Supply Chain, the Customer Team, Demand Planning, Brand Business Units, and the customer. The position provides category recommendations and thought leadership, develops recurring reporting and forecasts, and uses insights to inform annual operating plan assumptions. It monitors inventory and orders, identifies opportunities to improve in-stock performance, analyzes new item launches, develops seasonal business trackers, and maintains Walmart Joint Business Planning files for monthly and quarterly business updates. It also conducts market assessments and develops regional category recommendations related to assortment, pricing, and merchandising. The role is first shift, with minimal travel of up to five trips per year. Tyson expects professional team members to use approved AI tools responsibly, protect sensitive information, follow company policies, and validate AI-generated outputs. Relocation assistance is not available. The company states that team members and their families receive paid time off, 401(k) plans, and health, life, dental, vision, and prescription drug benefits.

Requirements

Bachelor’s degree.
Five or more years of relevant experience with Walmart Retail Link, Circana, Madrid, Scintilla, and syndicated data or Nielsen POS panel data.
Category or Customer Management experience with Walmart or Sam’s in the CPG industry.
Sales planning tools software skills.
High proficiency in Excel and other Microsoft Office software.
Excellent verbal and written communication skills.
Willingness and ability to perform the physical requirements of the job, with or without reasonable accommodation.

Nice To Haves

Experience with business intelligence tools such as Power BI.

Responsibilities

Provide recommendations, solutions, and thought leadership for assigned categories.
Lead and develop weekly reporting for team managers and, at times, Walmart.
Use syndicated data and frequent buyer interaction to provide insights and serve as a category expert for the sales team.
Develop weekly, quarterly, and annual POS shipment forecasts by category, track performance, and maintain current projections for the year.
Use insights and forecasting information to build annual operating plan assumptions.
Review store- and distribution-center-level in-stock positions, monitor items below goal, and partner with cross-functional teams on actions to improve in-stock performance.
Review daily orders against the supply plan and customer forecast, and communicate known opportunities.
Conduct in-depth analytics on new item launches and partner with the Business Unit and team to identify key insights.
Develop and publish seasonal business trackers.
Develop and maintain Walmart Joint Business Planning files for monthly and quarterly business updates.
Use syndicated data to conduct market assessments and develop regional category recommendations related to assortment, pricing, and merchandising.
Work across Supply Chain, Customer Team, Demand Planning, Brand Business Units, and the customer.
Use approved AI tools responsibly, protect sensitive information, follow company policies, and validate AI-generated outputs.