Manager, Customer Insights

SymphonyAI•UNAVAILABLE, UNAVAILABLE

18h•Remote

About The Position

SymphonyAI is hiring a Manager, Customer Insights to partner with clients and internal teams, translating data and business questions into actionable insights, practical recommendations, and measurable results. The role combines analytical rigor with consultative problem-solving, relationship building, and technology adoption. The manager owns assigned clients, projects, and workstreams; manages priorities; and delivers high-quality work with minimal day-to-day direction. The role leads insight projects from scoping through delivery and follow-up, helps clients adopt tools and understand AI-enabled insights, and collaborates with Sales, Customer Success, Product, Training, and other teams. Success means delivering reliable, high-quality work that informs decisions, creates measurable business value, strengthens client confidence and tool adoption, and surfaces opportunities and risks clearly and early.

Requirements

1–3 years of experience in customer insights, analytics, consulting, category management, merchandising, or a related field.
Experience working directly with clients or business stakeholders.
Strong analytical and problem-solving skills, including the ability to turn data into recommendations.
Excellent written, verbal, and presentation skills.
Ability to manage multiple priorities and work independently.
Strong collaboration and relationship-building skills.

Nice To Haves

Experience in retail, grocery, consumer goods (CPG), or a related industry.
Familiarity with customer, loyalty, or transactional data.
Experience coaching or training others on analytics tools.
Hands-on use of AI tools such as Copilot, ChatGPT, or Gemini in day-to-day work.
Bachelor’s degree in business, analytics, marketing, economics, or a related field; an advanced degree is a plus.

Responsibilities

Translate customer, market, and business data into clear, actionable recommendations.
Investigate the business problem behind client questions and requests.
Lead projects from scoping through delivery and follow-up, ensuring deliverables explain their implications and recommended next steps.
Connect insights to business priorities, expected outcomes, and measurable value.
Document and share outcomes and success stories.
Serve as a proactive day-to-day partner to assigned clients and stakeholders.
Build working relationships through consistent delivery and understanding of client businesses.
Prepare for and contribute to client meetings, reviews, and planning discussions.
Communicate findings clearly and concisely for the intended audience.
Help clients use available tools, platforms, and capabilities effectively.
Support training, demonstrations, and enablement activities.
Explain AI-enabled insights in plain language and connect them to business actions.
Gather client feedback and share it with product, delivery, and leadership teams.
Identify opportunities to expand client value and support related business discussions.
Collaborate with Sales, Customer Success, Product, Training, and other teams to deliver a consistent client experience.
Share best practices, reusable approaches, and lessons learned with the team.
Use AI and other modern tools to improve work speed, quality, and impact.
Manage priorities, timelines, and commitments across multiple assignments.
Validate work for accuracy and quality before sharing it.
Raise risks, issues, and decisions early, with clear recommendations.