Manager, Customer & Community Services

MLGW•Memphis, TN

1d•Onsite

About The Position

MLGW is seeking a Manager, Customer & Community Services to plan, organize, manage, and control the overall operations of the Credit, Collections, and Cashier Operations functions. This role is crucial for improving cash flow, reducing accounts receivable delinquency, and lowering bad debt through the development, implementation, and monitoring of cash, credit, and collection processes. Key areas of responsibility include managing life support, commercial and residential deposits, bankruptcy, payment arrangements, and payment locations. The position also involves mitigating risk and fraud, safeguarding assets, and ensuring effective internal controls and legal compliance with regulations such as PCI Compliance, Consumer Financial Protection Bureau, FTC Red Flags, Fair Debt Reporting Act, and Fair Debt Consumer Practices Act (FDCPA).

Requirements

A valid driver's license from the state of residence is required.
Bachelor's degree in Business Administration or a related field is required.
6 years of progressive professional level experience.
2 years of supervisory experience in one or more of the recognized areas: Banking, Accounting, Credit Collections, Customer Service, and Accounts Receivable functions.
Must successfully complete NIMS training within one year of entering the job.

Nice To Haves

Master's Degree preferred.

Responsibilities

Plan, schedule, and coordinate the activities of employees, ensuring adherence to work standards and time schedules.
Review and approve reports, recommendations, expenditures, and other pertinent documents.
Prepare and monitor departmental budgets.
Coordinate and provide assistance and consultation to other departments, external customers, and agencies.
Conduct briefing and planning session meetings with departmental employees.
Ensure a capable staff to meet current and future performance standards through proper selection, development, and motivation of qualified personnel.
Make presentations to the Board of Commissioners and other interested groups.
Prepare, analyze, and provide comparative data, industrial studies, and surveys.
Meet and counsel with departmental employees and customers, resolve problems, and make recommendations.
Stay abreast of Credit and Collection Laws, IRS Financial Crimes Enforcement to combat money laundering, Divisions policies and procedures, and up-to-date developments in the field.
Perform other duties as directed.