Case Manager – Homeless & Community Services

Hillsborough County Board of County Commissioners•Tampa, FL

6h•Hybrid

About The Position

Hillsborough County is seeking a mission-driven Social Services Case Manager to support individuals and families who are experiencing homelessness or at risk of homelessness. In this role, you’ll collect and analyze information about each client’s situation, build comprehensive case plans, and connect them with the community resources they need to achieve long-term stability and self-sufficiency. This position is a key part of the County’s homeless and human services system, working closely with the Tampa-Hillsborough County Continuum of Care and a wide range of community partners to improve outcomes for vulnerable residents.

Requirements

Graduation from an accredited four-year college or university in social work, psychology, sociology, nursing, gerontology, or a closely related field
Two (2) years of social services program experience that includes interviewing clients, assessing needs and eligibility, counseling clients, and/or working with complex customer service cases and case resolution
An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies described above
Possession of a valid Florida Driver’s License
Knowledge of social services program delivery, case management practices, and the needs of vulnerable populations.
Knowledge of Federal, State, County, and community resources that support individuals and families, especially those experiencing homelessness.
Ability to interpret and apply program rules and regulations for community-based programs.
Skill in interviewing and counseling clients, including crisis intervention and supporting self-sufficiency.
Ability to collect, organize, and evaluate data and draw logical conclusions.
Ability to use initiative, think independently, and exercise sound judgment in complex situations.
Ability to plan, organize, and set priorities, and work both independently and as part of a team.
Proficiency using a computer and standard software and learning specialized data systems.
Ability to communicate effectively, both orally and in writing, with clients, colleagues, and community partners.
For some assignments, the ability to plan, organize, and supervise the work of others.

Nice To Haves

Experienced in the continuum of care for homelessness, human services, and affordable housing resources.
Skilled in working with vulnerable populations, both in the field and on special projects, including developing case plans and coordinating services.
Comfortable providing high-level customer service on complex cases, including advocacy and problem solving.
Skilled in verbal and written communication, including client documentation, reports, and stakeholder communication.
Experienced with data entry, validation, reporting, and technical documentation in homeless or human services data systems (such as HMIS).
Experienced collaborating across internal departments and with external agencies that support vulnerable populations.
Skilled in billing, data analysis, and document review to support program integrity and compliance.
Experienced with outreach and service coordination activities in the community.

Responsibilities

Provide comprehensive case management to individuals and families experiencing or at risk of homelessness, including needs assessments, individualized service plans, and ongoing follow-up.
Conduct in-depth client interviews to understand social, economic, legal, health, and housing needs, determine eligibility for services, and develop plans to support self-sufficiency.
Use the Homeless Management Information System (HMIS) and other data systems to enter, validate, track, and analyze program and client data; prepare reports on outcomes, expenditures, and program performance.
Perform quality control and auditing on case files and expenditures to ensure accuracy, eligibility, and compliance with program rules and regulations.
Coordinate and track resources and financial supports used to meet emergency and urgent needs for vulnerable populations; document outcomes and project accomplishments.
Collaborate with internal departments and external partners (service providers, landlords, community agencies, and other organizations) to secure resources, resolve barriers, and address complex customer service needs.
Conduct outreach and service coordination in the community, attend community-based meetings and events, and represent the agency with stakeholders and providers.
Participate in the Tampa-Hillsborough County Continuum of Care, including serving on committees and engaging with other organizations to strengthen the local homeless services system.
Support special initiatives, outreach programs, community response projects, and Emergency Management support and recovery efforts as needed.
Prepare technical and program documentation, including case narratives, procedures, handbooks, data reports, and quality improvement materials.
Depending on assignment, supervise case managers, interns, or volunteers, and help plan and deliver trainings and orientations.