Program Manager, Community Services
About The Position
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older adults. With a strong reputation for excellence in long-term care, community programs, and aging-in-place initiatives, Yee Hong is committed to supporting seniors in living with dignity, independence, and the best possible quality of life. At the core of its mission is a focus on compassionate, person-centered care tailored to the unique needs of diverse communities. Yee Hong is one of the foremost providers of culturally appropriate senior care in the country, delivering high-quality resident experience and care to Chinese and other Asian seniors since 1994. The organization operates 805 long-term care beds and 308 seniors’ apartment units, with an additional 224 long-term care beds opening in a new home by June 2026. In addition, Yee Hong offers four campuses of managed care, a hospice residence, and a wide range of community-based senior and caregiver support services. Through this comprehensive network, the organization serves more than 15,000 individuals annually across the Greater Toronto Area. In consultation with the Assistant Director (Department Head), the Program Manager of the Community Services plans, develops, coordinates and oversees the delivery of effective community services that reflects the organization's vision and strategic direction, complies with relevant government legislations and policies, optimizes available resources, and maintains alignment across all program sites.
Requirements
- Bachelor degree in a relevant health or social services discipline or equivalent.
- Minimum 3 years supervisory experience in community-based services, health care, long-term care, or a related human services setting.
- Knowledge and experience in community services within geriatric care setting and experience in staff supervision essential.
- Experience supervising health care and/or social service professionals, including multidisciplinary teams.
- Strong computer literacy, including Microsoft Office applications, with the ability to learn and effectively use client management, scheduling, and reporting systems (e.g., AlayaCare, Workday).
- Satisfactory Criminal Reference Check (with vulnerable sector screen) result.
- Good oral and written communication skills in English and Chinese.
- Ability to travel to the different Yee Hong sites with the Greater Toronto Area.
Nice To Haves
- Regulated health professional an asset.
- Experience working in a unionized setting an asset.
Responsibilities
- Plans, develops, coordinates and ensures delivery of effective community services that reflects the organization's vision and strategic direction and complies with relevant government legislations and policies
- Optimizes government and non-government resources for the community services
- Coaches, develops, and evaluates Program Coordinators, supporting service teams to ensure effective staff deployment, professional development and operational continuity to maintain a strong, efficient team with high morale.
- Assists in the development of internal budget for community services and implements effective expenditure control system for the community services.
- Ensures efficient and responsible use of resources
- Develops and implements an effective risk management and quality improvement program for the community services
- Cultivates and maintains a close network with community service agencies and Ontario Health atHome teams to ensure integrated and optimal client support.
- Ensures effective deployment and development of volunteers to provide optimal support for the community services
- Develops and updates policies, procedures for the community services that are relevant, appropriate and reflect the organization's vision
- Develops and maintains an accurate and effective client information system
- Keeps up-to-date with developments and best practices in the field
- Other duties as assigned
Benefits
- Competitive total compensation package
- Multi-employer pension plan
- Professional development opportunities
- Ongoing learning and development
- Employee education assistance program
- Award winning corporate culture
- Safe, inclusive and supportive work environment
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1-10 employees
