Community Program Manager

The Salvation Army Canada and Bermuda Territory • Calgary, AB

10d • Onsite

About The Position

The Community Program Manager oversees and provides direct operational and strategic direction for community programs, including recreational and seasonal programming such as back-to-school, Christmas toys, and summer camps. This role ensures alignment with the overall mission and strategic plan of The Salvation Army, focusing on faith-focused services. The manager acts as a knowledge holder and supervisor for centre staff and a liaison for the community. The Salvation Army, with over 130 years of service in Canada and Bermuda, helps over 2 million people annually by providing necessities like food, clothing, and shelter, and supporting those experiencing unemployment, addiction, and family challenges. The organization is a faith- and values-based entity committed to hope, service, dignity, and stewardship, welcoming people of all backgrounds.

Requirements

• Completion of a formal post-secondary/college/University program of three academic years
• Satisfactory Police Information Check with Vulnerable Sector Search required.
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers, per legislated requirements.
• A minimum of five years of experience in the social service sector, including leadership, financial management, program, and social service management experience.
• Proficiency in strategic planning, program development and evaluation.
• Sets clear standards and practices to deliver quality services in accordance with accreditation processes, intended program outcomes, and resources; monitors and builds an ongoing continuous improvement and learning environment; attention to detail, problem solving and analytical skills.
• Excellent communication skills (verbal/written); strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
• Leads with effective change management and staff engagement principles to promote excellence and strong teams; sound management skills including setting direction, managing performance, assessing capability; proven ability to establish and maintain productive relationships with community partners.
• Exemplifying highly ethical standards of conduct; knowledge, understanding, and a commitment to equity, diversity, and inclusion.

Nice To Haves

• Completion of an Undergraduate University Degree in a related field (e.g., BSW, Community Development, Social Services) will be considered as an asset.

Responsibilities

• Lead the enhancement of current Community Programs and the development of new ones in areas of need and opportunity.
• Plan and develops recreational programs based on organizational and/or community needs and ensure activities and events are made available for all community members.
• Plan and develop seasonal programs based on organizational and/or community needs.
• Co-ordinates program and special events regarding time and space to ensure availability and operational.
• Review, develop and implement community programs that meet the target audiences (internal and external needs; engage in ongoing planning to ensure programming reflects needs as they evolve.
• Lead the learning and evaluation learned initiatives to continuously improve and document lessons learned, impact and outcome measurement.
• Ensure all Community Programs incorporate the values, standards and philosophy of The Salvation Army and CS(C) mission statement(s).
• Develop program strategic plans for Community Programs.
• Develop, implement, and evaluate program goals that support the annual CS(C)) strategic & operational goals.
• Build program teams that are qualified, equipped and engaged in their work, as well as work well with other program areas within the organization to create unity and flow of services.
• Initiate, maintain and promote positive working relationships/partnerships and communications with community stakeholders, government, and collaborative agencies; represents TSA at decision-making tables in the program sector(s).
• Monitor and ensures consistency in case management systems and practices.
• Ensure a spiritual dynamic to all programing and services.
• Ensure programs are fully staffed with qualified staff and that staff have the resources to do their jobs.
• Hire, orient, train, support, evaluate and retain direct reports.
• Grow, develop, and coach direct reports to meet client needs, increase program effectiveness and continuous quality improvement related to programs services.
• Ensure employees are paid accurately and on-time utilizing The Salvation Army’s electronic payroll system and following all policies, procedures, and practices.
• Effectively utilize, support, evaluate and retain volunteers.
• Ensure compliance with all legislation and workplace policies and practices.
• Establish, maintain, and adhere to Community Program budgets in compliance with policies, as well as Finance operating and administrative guidelines.
• Complete documents required by Finance in accordance with policies and Finance procedures i.e. purchase requisitions, invoices, and other finance documents.
• Review contract(s) in collaboration with Director of Community and Family Services.
• Demonstrate diligent stewardship of resources.
• Identify and implement effective practices for risk management to ensure workplace safety for program staff, minimizing liability and enhancing/upholding the reputation of The Army.
• Ensure that the equipment, materials, and protective devices are provided and maintained in good condition.
• Ensure compliance with all Occupational Health and Safety Legislation and workplace health and safety policies, procedures, and practices.
• Assure that all Community Programs are aligned and comply with the Salvation Army Accreditation Standards.
• Write and/or supervises program and funding proposals as requested by the Director of Community and Family Services.
• Prepare and submit documentation, reports and statistics as required, to Director of Community and Family Services, management, and donors.
• Create and maintain an up to date-position manual.
• Ensure the establishment and maintenance of Community Program policies, procedures, and protocols ensuring compliance with Territorial standards, policies, best practices, and legal requirements; review policies, procedures and management files annually and as needed.
• Ensure all Community Programs are prepared for accreditation, audits, etc. and that program staff are trained in and compliant with best practices and standards.
• Report significant risk management occurrences to the Director of Community and Family Services.
• Attend Leadership Team meetings, present Community Program issues, answers to questions and prepare reports as required.
• Attend and participate in meetings/events/committees (internal and external) as required.
• Attend meetings as requested by the Director of Community and Family Services.
• Participate in media opportunities when requested.
• Educate the community about the Community Programs.

Benefits

• potential to experience flexibility at work
• health and dental benefits
• paid vacation
• sick time
• RRSP’s
• expand our skills and advance our careers as together we build a culture of continuous learning and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees