Community Services Program Coordinator

The Salvation Army Canada and Bermuda Territory•Sudbury, ON

9d•Onsite

About The Position

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda, helping over 2 million people annually with necessities like food, clothing, and shelter. They also support individuals experiencing unemployment, addiction, and family challenges, continually adapting to meet emerging needs while upholding their mission, vision, and values of hope, service, dignity, and stewardship. As a faith- and values-based organization, they hire and serve people of all backgrounds. The Community Services Program Coordinator provides leadership and oversight to a broad range of relevant, holistic programming and special events designed to meet the needs of individuals and families served through the Sudbury Community Church. This role involves collaborating with the Sudbury Community Church leadership to identify and create programs with a spiritual focus, bringing The Salvation Army's mission and vision to life.

Requirements

Completion of a formal post-secondary/college diploma program of 2 academic years, preferably in a human services field, i.e., Social Services Worker.
Ability and/or willingness to provide or obtain a Safe Food Handlers Certification.
Valid Ontario Class G driver’s license.
Own vehicle and insurance.
Provide a driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion.
A minimum of three (3) years of prior related experience in a wide range of social service programs, i.e. community outreach and missions.
At least one (1) year of previous experience with broader community engagement (such as events and communications).
Proficient in a computerized environment; must have strong skills using Microsoft Office Suite and the use of social media.
Experience in volunteer supervision/coordination.
Have a keen interest in the social services sector and a desire to see lives transformed.
Possess a genuine concern for and interest in the marginalization of society.
Well-developed interpersonal and relationship-building skills; ability to establish rapport and excellent communication with church members and volunteers from diverse backgrounds.
Hands-on experience and human services experience working with marginalized individuals is required.
A working knowledge of mental health and addiction issues.
Strong knowledge of community-based resources is required and experience networking with government and social service agencies.
Ability and willingness to support the mission, vision and core values of The Salvation Army in Canada and its implications as it relates to position responsibilities.
Ability to develop and maintain positive, productive and supportive relationships with participants, colleagues, volunteers, students, corps members, and community partners.
Maintain and promote a positive image of The Salvation Army by providing a high caliber of services and dealing with others in a courteous and professional manner.
Represent The Salvation Army in a professional, positive, and engaging manner.
Sensitivity to cultural and socioeconomic characteristics of populations served, awareness, and understanding of client’s needs, problems, interests, skills, deficiencies, and idiosyncrasies.
Respect and work effectively with individuals of diverse cultures, socioeconomic, and ethnic backgrounds.
Ability to deal effectively with the public, government, business leaders and professionals.
Attention to detail, problem solving and analytical skills.
Ability to work independently and participate as an active and responsible team member in a cooperative team environment.
Demonstrated ability to take initiative, be reliable and operate in an environment of accountability.
Treat the property of The Salvation Army with due care and caution.
High standards of integrity and confidentiality with professional ethics; the ability to use sound judgment when making decisions and the ability to model the values of The Salvation Army.
Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible.
Exhibit empathetic listening skills, have excellent oral/written communication and interpersonal skills.
Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
A strong understanding of professional boundaries and the ability to establish/set appropriate boundaries when working with a vulnerable population.
Excellent interpersonal and customer service skills, integrity, and adaptability.
Patience and ability to deescalate situations.

Nice To Haves

Completion of a Volunteer Management Certificate.
Experience in planning and managing successful community program initiatives and events in the non-profit sector is preferred.

Responsibilities

In collaboration with the Corps Officer, research, plan, develop, prepare and deliver creative and innovative programming designed to address community needs.
Implement and coordinate community-based programs in accordance with The Salvation Army’s mission, vision, and value including programming for children/adults/seniors, cooking program, weekly café, PA Day events, day-camp, etc.
Assist Corps Officers with ongoing strategic planning to ensure programming reflects client needs.
Ensure all programming is relationally focused, supports transformational change, and supports the social, emotional, and spiritual needs of participants.
Create a safe space for clients and their families where they can explore their practical, social, emotional and spiritual needs.
Through conversation and prayer, share the hope and love of Jesus in a manner that supports and respects the faith journey of our clients and their families.
Work with other CS staff to maintain, promote and improve the profile of TSA Sudbury Community Church and CS programs within the community; actively promote Sudbury Community Church and CS programs to clients.
Network with referral agencies and/or other community sources as required.
Refer clients to other community resources where appropriate.
May assist with food bank operations, or intake responsibilities when needed.
In consultation with the Corps Officer, organize, plan, and assist in the delivery of special programs such as Christmas Hamper Program including registrations, qualifying clients, entering data, coordinating volunteers and managing distribution.
Assist with the Kettle Program, including writing group letters, recruiting volunteers, and all other related responsibilities as required.
Coordinate Overnight Summer Camp Program including completing registration, entering data and facilitate volunteers and transportation to/from camp, and follow up with families after camp.
In consultation with the Corps Officer, provide in-scope supervision to the Community Services staff, including the Food Bank Worker and Community Services Driver along with seasonal staff and students.
Assist and participate with conducting Community Services team meetings in consultation with the Corps Officer.
Provide orientation, training, guidance, supervision, support and feedback during student placements; ensure that they are provided with an effective learning environment and facilitate their integration into the workplace.
Responsible for evaluating the students’ performance.
Recruit, orientate, support, assist, and train CS program volunteers.
Demonstrate work methods and ensure that volunteers work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
Develop, implement and review policies and procedures relating to the volunteer program.
Develop community services and food bank volunteer assignment descriptions and other appropriate materials to guide volunteers in their overall performance, in alignment with TSA THQ Volunteer Services.
Monitor the performance of CS volunteers to ensure high quality services are provided to our clients and other departments.
Prepare and distribute monthly CS volunteer schedules ensuring adequate coverage.
Lead the development of strategies and recommendations for program volunteer development.
Ensure divisional/territorial standards are followed by all volunteers.
In consultation with the Corps Officers, conduct regular Community Services volunteer meetings.
Responsible for various correspondence, newsletters, and Community Service administrative duties and will assist with the unit’s website and social media.
Create and assist in presentations promoting volunteer opportunities to businesses, schools and the general public as required.
Maintain accurate records of client information on The Salvation Army’s Link2Feed program while maintaining confidentiality and providing program, logs of activities, operational and statistical reports as required in a timely, accurate, and organized manner.
Prepare CS team meeting minutes to be reviewed and distributed by the Corps Officer.
Maintain accurate data in a timely and organized manner, which includes operational reports, statistical reports, and client participation waivers / agreements as required.
Maintain the volunteer database for all Sudbury MU volunteers, as well as any required paperwork in keeping with Salvation Army policies and procedures; ensure that background checks, driver’s abstracts, and the required organizational training are up to date.
Ensure confidentiality is maintained in accordance with Operating Policy and applicable legislation.
Prepare and submit grant/funding applications; complete timely and accurate reports as required.
Receive, record, secure monetary and non-monetary donations; ensure information is forwarded to the Community Program Assistant, or Corps Officer, for the issuing of donations receipts for income tax purposes.
Maintain a program budget and keep track of receipts for processing.
Ensure that the Community Services areas are maintained regarding appearance, condition and safety as recommended by Public Health.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
Perform other related duties as required.