Manager, Community Outreach Services

Squamish Nation•District of North Vancouver, BC

2d•Onsite

About The Position

Squamish Nation is seeking a Manager, Community Outreach Services to provide strategic and operational leadership within Ayás Mén̓men Child and Family Support Services. This leadership role oversees community-based mobile outreach and crisis response initiatives that deliver holistic, low-barrier supports directly within community settings. It is an opportunity to help shape Nation-led, trauma-informed, and culturally aligned responses that support individuals, children, youth, and families during times of wellness, vulnerability, and crisis.

Requirements

Master’s degree in Social Work, Psychology, Public Health, or a related field. A Bachelor’s degree may be considered with significant leadership experience.
5–7 years of experience in health, wellness, or community social services.
Minimum 2 years of supervisory or management experience; experience providing clinical supervision is an asset.
Clinical registration (e.g., RSW, RCC) or ability to obtain is an asset.
Experience in Indigenous health, trauma-informed practice, harm reduction, addictions, mobile outreach, or crisis response settings.
Experience working in First Nations or Indigenous community environments is an asset.
Deep cultural competence and respect for Squamish Nation protocols, teachings, and values.
Strong leadership, mentoring, and team-building capabilities.
Excellent communication, relationship-building, and advocacy skills.
Demonstrated trauma-informed, strengths-based, and culturally grounded practice.
Strong organizational and problem-solving skills with the ability to manage complex priorities.
High empathy, resilience, adaptability, and emotional intelligence.
Valid First Aid Level 1 and CPR certification (or willingness to obtain).
Valid BC Driver’s License (Class 4 or 5; Class 7N may be considered).
Access to a reliable vehicle is preferred.
Ability to travel to Squamish Valley on a regular basis as needed.

Nice To Haves

Experience providing clinical supervision is an asset.
Clinical registration (e.g., RSW, RCC) or ability to obtain is an asset.
Experience working in First Nations or Indigenous community environments is an asset.
Access to a reliable vehicle is preferred.

Responsibilities

Provide leadership and direction for community outreach and mobile crisis response initiatives, including People Services on Wheels.
Support the delivery of low-barrier, community-responsive services with strong referral pathways and continuity of care across People Services.
Strengthen interdepartmental collaboration to support holistic, wraparound responses for individuals, children, youth, and families.
Ensure programs reflect Squamish Nation teachings, cultural practices, strengths-based approaches, and clinical best practices.
Lead coordinated community response efforts during periods of increased need, providing structure, clarity, and culturally grounded leadership.
Lead, supervise, and support a multidisciplinary team, including social workers, outreach workers, peer workers, youth workers, counsellors, and other helping professionals.
Provide clinical supervision and practice leadership that is ethical, trauma-informed, and culturally relevant.
Oversee onboarding, orientation, training plans, and performance evaluations grounded in trauma-informed care.
Foster a team environment that prioritizes staff wellness, reflective practice, learning, and collaboration.
Oversee daily operations of the Mobile Outreach Initiative, including scheduling, coordination, delegation, and workflow development.
Develop, implement, and evaluate operational procedures, service standards, and data-tracking systems.
Monitor, manage, and forecast budgets; prepare reports for leadership and funders.
Complete monthly reports outlining service delivery, outcomes, trends, and community impact.
Seek and support funding opportunities aligned with mobile outreach and community wellness initiatives.
Oversee implementation and continuous improvement of the People Services Community Crisis Response Plan.
Coordinate Nation-wide wellness and crisis responses, including triaging requests and activating comprehensive response plans when required.
Serve as a key contact for communication and decision-making related to mental health, addictions, and cultural healing services.
Host regular training, team meetings, debriefs, and reviews related to crisis response practices.
Build and maintain strong relationships with Elders, Knowledge Keepers, community members, internal departments, and external partners (e.g., FNHA, VCH).
Work collaboratively with child, youth, family, and education programs to support continuity of care.
Lead community education and prevention initiatives related to harm reduction, mental health, and wellness.
Support the development of presentations, outreach materials, and engagement events in collaboration with the Communications team.