Manager, Credit/Collections
About The Position
Lead Varian’s North American collections organization to accelerate cash, reduce past-due receivables, minimize credit risk, and strengthen order-to-cash performance. The manager combines hands-on portfolio leadership with team development and disciplined process improvement, primarily across the United States and Canada. The role owns North American credit policy and collections performance, including customer risk evaluation, credit decisions, portfolio strategy, dispute resolution, and risk mitigation. It also leads and develops credit and collections professionals, standardizes processes, and advances automation and continuous improvement.
Requirements
- Bachelor's degree in Accounting or a related field.
- 5 to 10 years of work-related experience.
Responsibilities
- Set portfolio strategy based on balance, aging, risk, dispute status, and customer importance; establish ownership, contact cadence, promise-to-pay discipline, and escalation paths.
- Reduce past-due and aged receivables, unapplied cash, short payments, deductions, and discrepancies; improve cash forecasting and guide large or sensitive accounts.
- Coordinate dispute resolution, payment plans, holds, executive escalations, recovery actions, and write-off recommendations while maintaining complete control evidence.
- Own North American credit policy and ensure consistent application of approval authorities, documentation standards, credit limits, payment terms, and escalation requirements.
- Evaluate new and existing customers using financial statements, credit reports, payment history, external ratings, trade references, industry conditions, and other relevant risk indicators.
- Approve or recommend credit limits and commercial terms within delegated authority; escalate higher-risk or higher-value exposures with clear, evidence-based recommendations.
- Establish risk mitigations such as deposits, advance payments, letters of credit, guarantees, revised payment terms, security instruments, or staged delivery and billing.
- Lead, coach, and develop North American credit and collections professionals; translate business priorities into clear targets, balanced workloads, and individual accountability.
- Use portfolio reviews, one-on-one coaching, performance discussions, and development plans to strengthen negotiation, customer conversations, dispute resolution, analysis, and systems capability.
- Build a collaborative, inclusive, customer-focused culture with effective coverage, succession plans, ethical judgment, and consistent execution during high-volume periods.
- Standardize collection workflows, segmentation, dispute codes, escalation practices, documentation, and management reporting across the portfolio.
- Analyze aging, activity, promise-to-pay, dispute, and payment-behavior data to identify root causes and remove bottlenecks, recurring delinquency, billing defects, and manual work.
- Advance automation, electronic invoicing, workflow tools, self-service, dashboards, and master-data quality; lead testing, training, adoption, and continuous performance monitoring.
- Perform other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Life insurance
- Long-term and short-term disability insurance
- Paid parking/public transportation
- Paid time off
- Paid sick and safe time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
