Credit and Collections Manager
About The Position
Reinhart Boerner Van Deuren s.c. is a full-service, business-oriented law firm headquartered in Milwaukee, Wisconsin, with offices in Chicago, Rockford, Denver, Phoenix, Milwaukee, Madison, and Waukesha and a national and international client base. The firm has an immediate opening for a full-time Credit and Collections Manager in its Accounting department in Milwaukee. The Credit and Collections Manager oversees the collections department, directs staff, and administers the organization’s collection policies. The role may develop credit and collections policies, methods, and procedures for senior management approval. Core duties include assessing customer collection worthiness, managing client collections, and authorizing extensions of cost advances on behalf of clients. The manager determines appropriate action on past-due accounts when standard collection procedures have failed and seeks senior management approval for next steps. The manager prepares or supervises account-status reporting and works closely with the CFO, Account Responsible Attorneys, and Accounting teams to keep them informed about client account and collection status. The manager also oversees the Firm’s IOLTA trust account and reconciliations, monitors WIP and accounts receivable, supports billing and payment processes, and identifies process improvements. The position involves frequent use of a keyboard, calculator, and telephone; frequent sitting, walking, talking, and hearing; and occasional standing, stooping, bending, kneeling, crouching, crawling, and lifting up to 20 pounds. The employee must be able to adjust vision for close-vision work. Reasonable accommodations will be made for qualified individuals with disabilities consistent with applicable law.
Requirements
- Bachelor’s degree.
- 10+ years of billing and collections experience.
- Working knowledge of IOLTA and trust accounting rules.
- Knowledge of 3E Elite software.
- Process-improvement orientation.
- Ability to work effectively with attorneys and senior finance leadership, including the Controller and CFO.
- Self-directed, with a demonstrated record of anticipating issues and acting without prompting.
Nice To Haves
- Legal or other service-industry experience preferred.
Responsibilities
- Supervise, train, and evaluate Credit department staff and manage department workflow.
- Oversee the Firm’s IOLTA trust account, including reconciliations, and maintain current knowledge of applicable rules and regulations.
- Partner with attorneys case by case to resolve aged work-in-process (WIP) and past-due accounts receivable (AR) before they become collection issues.
- Respond to attorney and client inquiries about WIP and AR, documenting contacts in the collection notes module to support follow-up.
- Reconcile client accounts, arrange payment schedules and refunds, and engage and manage collection agencies when appropriate.
- Prepare monthly WIP and AR reports and report aging WIP and AR status to the CFO.
- Monitor incoming receipts, forecast expected monthly collections, and follow up on variances.
- Review posting of cash receipts to client and/or Firm accounts for accuracy.
- Promote electronic payment adoption and improve the client payment experience through clear communication and effective use of dashboard tools.
- Support the Controller and CFO in managing banking relationships.
- Identify and implement process improvements across credit, collections, and billing.
- Administer timekeeper numbers and attorney billing rates.
- Orient new attorney and paralegal hires to credit and billing functions.
- Support billing specialists with account reconciliation and attorney needs.
- Manage special assignments as directed.
- Assess customer collection worthiness, manage the client collections process, and authorize extensions of cost advances on behalf of clients.
- Determine action on past-due accounts when standard collection procedures have failed and seek senior management approval for next steps.
- Prepare or supervise preparation of account-status reports and keep the CFO, Account Responsible Attorneys, and Accounting teams informed about client account and collection status.
- Administer the organization’s collection policies and potentially develop credit and collections policies, methods, and procedures for senior management approval.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
