Credit and Collections Manager
About The Position
Reinhart Boerner Van Deuren s.c. is a full-service, business-oriented law firm headquartered in Milwaukee, Wisconsin, with offices in Chicago, Rockford, Denver, Phoenix, Madison, and Waukesha and a national and international client base. The firm has an immediate opening for a full-time Credit and Collections Manager in its Accounting department in Milwaukee. The manager oversees the collections department, directs staff, administers collection policies, and may develop credit and collections policies, methods, and procedures for senior management’s approval. The role assesses client collection worthiness, manages collections, authorizes cost advances on behalf of clients, determines next steps on past-due accounts when standard collection procedures have failed, and prepares or supervises reports on account status. The manager works closely with the CFO, Account Responsible Attorneys, and Accounting teams to keep them informed about client account and collection status.
Requirements
- Bachelor’s degree.
- 10+ years of billing and collections experience.
- Working knowledge of IOLTA and trust accounting rules.
- Knowledge of 3E Elite software.
- Process-improvement orientation.
- Ability to work effectively with attorneys and senior finance leadership, including the Controller and CFO.
- Self-directed, with a demonstrated record of anticipating issues and acting without prompting.
Nice To Haves
- Legal or other service-industry experience preferred.
Responsibilities
- Supervise, train, and evaluate Credit department staff and manage department workflow.
- Oversee the Firm’s IOLTA trust account, including reconciliations, and maintain current knowledge of applicable rules and regulations.
- Partner with attorneys case by case to resolve aged work-in-process (WIP) and past-due accounts receivable (AR) before they become collection issues.
- Respond to attorney and client inquiries regarding WIP and AR, documenting contacts in the collection notes module to support follow-up.
- Reconcile client accounts, arrange payment schedules and refunds, and engage and manage collection agencies when appropriate.
- Prepare monthly WIP and AR reports and report aging WIP and AR status to the CFO.
- Monitor incoming receipts, forecast expected monthly collections, and follow up on variances.
- Review posting of cash receipts to client and/or Firm accounts for accuracy.
- Promote electronic payment adoption and improve the client payment experience through clear communication and effective use of dashboard tools.
- Support the Controller and CFO in managing banking relationships.
- Identify and implement process improvements across credit, collections, and billing.
- Administer timekeeper numbers and attorney billing rates.
- Orient new attorney and paralegal hires to credit and billing functions.
- Support billing specialists with account reconciliation and attorney needs.
- Manage special assignments as directed.
- Assess client collection worthiness, manage the client collections process, and authorize extensions of cost advances on behalf of clients.
- Determine action on past-due accounts when standard collection procedures have failed and seek Senior Management approval on next steps.
- Prepare or supervise preparation of reports on account status and keep the CFO, Account Responsible Attorneys, and Accounting teams informed about client account and collection status.
- Administer the organization’s collection policies and potentially develop credit and collections policies, methods, and procedures for senior management approval.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
