Credit Collections Administrator

McGrath Rent Corp•Garland, TX

7d•$19 - $34•Hybrid

About The Position

The Credit Collections Administrator establishes and maintains productive relationships with customers’ Accounts Payable and Accounting contacts to support timely payments. The role provides responsive customer service, follows up consistently, researches and reconciles outstanding items, and coordinates billing or payment variances with customers, Sales, Billing, and Accounting. The administrator manages an assigned portfolio of customer accounts, addresses past-due balances, resolves disputes and payment barriers, documents account activity, and supports billing and payment processes. The role also handles declined credit cards, security deposit refunds, prepay and unapplied cash applications, tax discrepancies, and invoice delivery instructions. It uses approved AI and automation tools to improve research, communication, documentation, and portfolio efficiency, and works with the manager on customer account escalations. The position requires at least five years of commercial collections experience, including portfolio management, account reconciliation, billing dispute resolution, and customer service. The role involves extended computer work in a home office, office environment, or other work location. The posting includes vacation and sick time, company-paid holidays, a 401(k) plan with company match, company-paid life insurance, and other benefits.

Requirements

At least 5 years of commercial collections experience, including managing an assigned portfolio, reconciling accounts, resolving billing disputes, and providing customer service.
Ability to resolve issues with little oversight.
Ability to build rapport with customers while maintaining a professional and courteous demeanor.
Strong attention to detail and excellent written and verbal communication skills.
Ability to plan, organize, prioritize, and manage multiple responsibilities.
Ability to collaborate daily with customers, peers, and management to find efficiencies.
Legally authorized to work in the United States on a permanent basis; the company does not sponsor employment visas or provide immigration sponsorship.

Nice To Haves

Experience gaining PO funding from large companies while managing different invoice requirements.
Experience reviewing credit applications, interpreting commercial credit reports, or supporting credit decisions.
Advanced Excel skills, such as VLOOKUP and pivot tables.

Responsibilities

Establish and maintain productive relationships with customers’ Accounts Payable and Accounting contacts to support timely payments.
Respond to billing and account inquiries, clarify balances and requirements, and resolve payment barriers.
Contact customers in an assigned portfolio daily about past-due balances, document commitments, and confirm next steps.
Analyze past-due accounts and coordinate with customers and internal teams to resolve disputes and secure payment.
Document account contacts, follow-up details, disputes, commitments, and resolution steps according to department procedures.
Work declined credit cards, security deposit refunds, prepay and unapplied cash applications, tax discrepancies, and invoice delivery instructions.
Partner with Billing to submit portal invoices, correct errors, monitor status, and resolve payment delays.
Assist team members and the department as needed.
Provide customer status updates to Sales and Credit teams for new orders as needed.
Work with the manager on customer account escalations.
Use approved AI and automation tools to improve research, communication, documentation, and portfolio efficiency.

Benefits

Vacation and sick time.
10 days plus 2 half days of company-paid holidays.
A variety of benefits offering flexibility and choice.
401(k) Retirement Plan with Company Match.
Company-paid life insurance.
DailyPay.
HSA.
FSA.
EAP.
Pet insurance.
Wellness resources covering topics such as nutrition, exercise, and emotional health.