Credit Collections Administrator

McGrath Rent Corp•Dallas, TX

About The Position

The Credit Collections Administrator manages an assigned customer portfolio and supports timely payment by building productive relationships with customers’ Accounts Payable and Accounting contacts. The role provides responsive customer service, follows up consistently, researches and reconciles outstanding items, and coordinates billing and payment variances with customers and internal teams. The position handles past-due accounts, billing inquiries, disputes, payment barriers, declined credit cards, security deposit refunds, prepay and unapplied cash applications, tax discrepancies, and invoice delivery instructions. It partners with Billing on portal invoices and works with Sales, Credit, Accounting, customers, and the manager to resolve issues, provide account updates, and address escalations. The role also uses approved AI and automation tools to improve research, communication, documentation, and portfolio efficiency. The work requires extended computer use, careful attention to detail, and occasional movement within a home office, office, or other work location. Reasonable accommodations may be made for qualified individuals with disabilities.

Requirements

At least 5 years of commercial collections experience, including managing an assigned portfolio, reconciling accounts, resolving billing disputes, and providing customer service.
Ability to resolve issues with little oversight.
Ability to build rapport with customers while maintaining a professional and courteous demeanor.
Strong attention to detail and excellent written and verbal communication skills.
Ability to plan, organize, prioritize, and manage multiple responsibilities.
Ability to collaborate daily with customers, peers, and management to find efficiencies.
Ability to remain seated and work at a computer workstation for extended periods.
Ability to frequently use computers, keyboards, mice, telephones, and other technology required for the job.
Ability to read information on computer screens and maintain attention to detail while performing assigned tasks.
Legally authorized to work in the United States on a permanent basis; the company does not sponsor employment visas or provide immigration sponsorship.

Nice To Haves

Experience gaining PO funding from large companies while managing different invoice requirements.
Experience reviewing credit applications, interpreting commercial credit reports, or supporting credit decisions.
Advanced Excel skills, such as VLOOKUP and pivot tables.

Responsibilities

Establish and maintain productive relationships with customers’ Accounts Payable and Accounting contacts to support timely payments.
Respond to billing and account inquiries clearly and courteously, clarify balances and requirements, and resolve payment barriers.
Contact customers in the assigned portfolio daily about past-due balances, document commitments, and confirm next steps.
Analyze past-due accounts and coordinate with customers and internal teams to resolve disputes and secure payment.
Document account contacts, follow-up details, disputes, commitments, and resolution steps according to department procedures.
Work declined credit cards, security deposit refunds, prepay and unapplied cash applications, tax discrepancies, and invoice delivery instructions.
Partner with Billing to submit portal invoices, correct errors, monitor invoice status, and resolve payment delays.
Provide assistance to team members and the department as needed.
Provide customer status updates to Sales and Credit teams for new orders as needed.
Work with the manager on customer account escalations.
Use approved AI and automation tools to improve research, communication, documentation, and portfolio efficiency.

Benefits

Vacation and sick time.
10 days plus 2 half-days of company-paid holidays.
401(k) retirement plan with company match.
Company-paid life insurance.
DailyPay.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
Employee Assistance Program (EAP).
Pet insurance.
Resources on wellness topics including nutrition, exercise, and emotional health.