Credit and Collections Administrator II

CONMED Corporation • Largo, FL

3d • $21 - $25 • Remote

About The Position

CONMED, a medical device manufacturer, is hiring an experienced Credit and Collections Administrator II for a full-time remote opportunity. The role focuses on obtaining payments from delinquent customer accounts, providing friendly customer service for account issues, building customer relationships, and preventing past-due balances from aging beyond 90 days. The ideal candidate is friendly, organized, self-starting, and comfortable with social interaction and researching and resolving finance problems.

The position collects on delinquent accounts, prioritizes an assigned portfolio, communicates with customers and employees, resolves disputes through research and collaboration, processes payments, documents account activity, manages team mailboxes, and uses Microsoft Office to analyze data and create collection documents. The role requires learning new systems and escalating accounts that do not respond to collection efforts. Travel is listed as 0–20%.

Requirements

• High school diploma or equivalent.
• 2–3 years of Collections or Accounts Receivable experience.

Nice To Haves

• Associate degree or higher in Business Administration.
• 3–5 years of Collections experience.
• Experience with Oracle, ManMan, or GetPaid systems.
• Proficiency in Excel.

Responsibilities

• Collect on delinquent accounts using CONMED’s standard collection procedures and follow-up processes.
• Prioritize accounts to reduce past-due balances within the assigned portfolio.
• Communicate with customers to identify issues and barriers to payment.
• Communicate clearly and effectively by telephone and email with CONMED customers and employees.
• Resolve customer disputes by researching issues, collaborating, and completing necessary documentation.
• Escalate accounts that do not respond to collection efforts to management for further review.
• Process customer payments.
• Maintain diligent notes for each assigned account.
• Use Microsoft Office programs to analyze data and create documents for collection activities.
• Manage team mailboxes.
• Learn new systems and become proficient in them.

Benefits

• Competitive compensation.
• Medical, dental, vision, and prescription coverage.
• Short- and long-term disability and life insurance, with costs fully paid by CONMED.
• 401(k) retirement savings plan with dollar-for-dollar matching and potential matching of up to 7% per pay period.
• Employee Stock Purchase Plan with discounted stock purchases.
• Tuition assistance for undergraduate and graduate-level courses.
• Employee referral program incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED