Manager, Commercial Technology & Digital Solutions

Arrowhead Pharmaceuticals•Pasadena, CA

3d•$120,000 - $150,000•Onsite

About The Position

The Manager, Commercial Technology & Digital Solutions is a hands-on role responsible for daily operations of commercial platforms, reporting, marketing technology, and brand websites. The role serves as a liaison between business stakeholders and Enterprise Data Management to implement, manage, and enhance commercial analytics capabilities using Databricks and Genie. Responsibilities include translating business needs into requirements, preparing and validating commercial data, supporting Power BI reporting, and enabling self-service analytics. The role supports the company's expansion into ex-U.S. regions by preparing platforms, data flows, websites, reporting, and support processes for new markets and working with regional teams on local requirements. It also brings selected vendor-managed work in-house through knowledge transfer and phased handovers. The position is based in Pasadena, California, and requires working in the office five days a week.

Requirements

Bachelor’s degree in Computer Science, Information Systems, Life Sciences, Engineering, Business, or a related field.
5+ years of experience supporting commercial technology, analytics, marketing operations, or business systems in biotechnology, pharmaceuticals, or life sciences.
Hands-on experience administering platforms, investigating data or integration issues, coordinating releases, and supporting users.
Experience serving as a liaison between business stakeholders and enterprise data management, data engineering, or IT teams, including gathering requirements, coordinating priorities, validating deliverables, and supporting adoption.
Hands-on experience with Databricks, including SQL queries, notebooks, reporting tables and views, and troubleshooting data workflows.
Experience developing and supporting Power BI dashboards and reports, including data validation, refresh management, and issue resolution.
Experience translating business questions into data requirements, metric definitions, reporting specifications, and test scenarios.
Experience with CMS, website releases, web analytics, or marketing technology platforms.
Experience managing vendors and tracking deliverables, service levels, and costs.
Familiarity with pharmaceutical promotional review processes and digital content controls.
Strong documentation, project coordination, and communication skills, including the ability to explain business requirements and technical issues to different audiences.
Current, valid authorization to work in the country where the role is located.

Nice To Haves

Experience configuring and supporting Databricks Genie in partnership with enterprise data teams, including dataset selection, business instructions, example queries, response validation, and user adoption.
Familiarity with Databricks Unity Catalog, including data permissions, metadata, and lineage.
Working knowledge of Python or a similar language for data preparation, validation, and automation.
Experience supporting regional or international commercial technology launches.
Experience taking over operational work from an agency or technology vendor.
Working knowledge of APIs, HTML/CSS, web tagging, accessibility testing, and automation.
Experience supporting the Salesforce platform for commercial capabilities.

Responsibilities

Build, update, and troubleshoot Power BI dashboards and reports for commercial teams and leadership.
Use Databricks SQL and notebooks to query, transform, and validate commercial data and maintain reporting tables and views in coordination with Enterprise Data Management.
Monitor scheduled data workflows, investigate refresh failures and data discrepancies, and coordinate fixes with Enterprise Data Management, data engineering teams, and vendors.
Support connections between Databricks and Power BI, including data availability, refresh schedules, access, and troubleshooting.
Partner with Enterprise Data Management to configure and maintain Databricks Genie for commercial use cases, including selecting datasets, documenting business terminology and metric definitions, and providing instructions and example SQL queries.
Coordinate business testing of Databricks-enabled reporting and Genie capabilities, validate results against approved definitions and reports, document defects, and follow through on resolution.
Test Genie responses, investigate incorrect results, and refine instructions and configurations with Enterprise Data Management based on business user feedback.
Validate reporting data against source systems and resolve recurring data quality issues with business and technical owners.
Maintain report definitions, data mappings, refresh schedules, access requirements, and documentation in alignment with enterprise data standards.
Develop reporting for new products and ex-U.S. regions, accounting for local data sources, market definitions, and regional reporting needs.
Train business users on Power BI and Genie, including interpreting results, reporting discrepancies, and providing feedback to improve adoption and usability.
Run vendor status meetings, review backlogs and release calendars, verify completed work, and track service levels and issues.
Maintain an inventory of vendors, contracts, platforms, integrations, accounts, licenses, and vendor responsibilities.
Obtain and document company access to administrative accounts, domains, hosting, CMS tools, analytics properties, tag managers, code repositories, and data.
Work alongside vendors to learn recurring tasks, create runbooks, and confirm internal readiness before each handover.
Take over agreed activities in phases, monitor service quality, and escalate gaps promptly.
Coordinate handovers involving commercial data and analytics with Enterprise Data Management to confirm ownership, support responsibilities, and escalation procedures.
Maintain project plans, action logs, testing schedules, and communications for enhancements, website releases, campaigns, and integrations.
Coordinate user acceptance testing, document defects, follow through on fixes, and communicate release impacts.
Support technology readiness for product launches and growth in the U.S. and ex-U.S. regions.
Partner with the Executive Director of AI & Enterprise Data Management on practical automation and AI pilots, including identifying business use cases, documenting workflows, coordinating testing, and supporting user adoption.
Train business users and internal team members on platforms, reports, and operating procedures.
Provide backup administration for Veeva Commercial CRM, PromoMats, and MedComms, including access requests, basic configuration, testing, releases, and issue triage.
Provide backup support for the ZS ZAIDYN platform and commercial data management as needed.
Maintain configuration records, release notes, runbooks, and support documentation.