Manager Commercial Analytics

DHL eCommerce

33d•$85,950 - $127,875

About The Position

The Manager Commercial Analytics oversees commercial and customer data analytics, with a strong focus on piece level data (PLD) analysis to develop customer profiles and support pricing decisions. The role develops and manages end-to-end analytical reporting solutions and leads a team of analysts and senior analysts. It monitors standard and ad hoc analyses concerning pricing, rate logic, and methodologies, supporting pricing decisions, the annual general rate increase process, Commercial IQ initiatives, and AI-driven analytical solution development.

Requirements

Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, Computer Science, or a related quantitative field.
5–8 years of experience, including significant experience leading a team and working in analytics.
Expert knowledge of data mining, modeling, and analysis using SQL, Microsoft Access, and Excel.
Proficiency with Microsoft Azure Data Lake Storage (ADLS), Azure Databricks, Azure Data Factory, and Azure Synapse Analytics for data extraction, transformation, and analysis.
Strong working knowledge of SQL, PySpark/Python, DAX, and Power Query for data processing and Power BI report development.
Ability to identify and solve problems and apply analytics and modeling techniques.
Ability to work independently, manage multiple tasks under pressure, and meet deadlines.
Ability to translate large data sets into key business messages.
Excellent communication skills.
Strong analytical mindset and high energy.
Strong ability to lead and manage a team.
Ability to become familiar quickly with new tasks and information.

Nice To Haves

Master's degree in Business Analytics, Data Science, an MBA with an analytical focus, or a related field.
Microsoft Power BI certification.
Microsoft Azure certification, such as Azure Data Engineer or Azure Data Scientist.
Databricks certification.
Six Sigma or process-improvement certification.

Responsibilities

Build, maintain, and continuously improve PLD reporting solutions in Power BI, incorporating feedback and requirements from customers and the sales team, and meet a one-day turnaround KPI for PLD analyses.
Support the annual general rate increase process with the commercial and pricing management team to help ensure it is seamless and error-free.
Drive Commercial IQ initiatives and contribute to AI-driven analytical solutions to monitor profitability and support pricing decisions.
Analyze large volumes of commercial and customer data to deliver actionable insights and recommendations to business stakeholders within short turnaround times.
Work with sales, pricing, and commercial teams to understand business needs and translate them into analytical solutions.
Lead, train, and manage analysts and senior analysts, providing guidance and ensuring analytical outputs are accurate and high quality.
Identify and implement automation and process-improvement opportunities in commercial analytics and reporting.
Provide customer-specific data analyses and ad hoc reports as needed.
Monitor product and commercial Power BI reports to minimize downtime and keep report logic aligned with business requirements.
Perform other duties and special projects as assigned.