Manager, Commercial Analytics & Operations

Q'apel Medical

5d•Remote

About The Position

The Manager, Commercial Analytics & Operations develops, maintains, and advances the analytics, reporting, systems, and operational capabilities that support Q’Apel’s commercial organization. Reporting to the Senior Director, Commercial Operations, this is an individual-contributor role with significant cross-functional responsibility and influence. The role owns recurring commercial reporting and dashboards, performance analytics, data quality and metric consistency, business-review analytics, and decision support, working with the Senior Director and sales leadership to turn data into actionable insights and improve commercial execution. The manager partners closely with the Salesforce Administrator and internal stakeholders to keep commercial data, reporting structures, users, territories, and dashboards aligned with business needs. The position combines analytical and technical work with commercial judgment, attention to detail, curiosity, and a process-improvement mindset. It requires proactively identifying needed changes, translating business needs into clear requirements, and keeping reporting, systems, and processes accurate, practical, and scalable. Q’Apel develops access-device technology for vascular interventions and unmet clinical needs. The company describes itself as fast-paced and high-growth, with a startup philosophy and an all-hands-on-deck approach.

Requirements

Bachelor’s degree in Business, Finance, Economics, Analytics, Data Science, Life Sciences, or a related field.
Five or more years of progressively responsible experience in commercial analytics, sales operations, commercial operations, business intelligence, revenue operations, or a similar role.
Experience supporting a field-based commercial organization is required.
Demonstrated experience developing and maintaining recurring commercial reports, dashboards, KPIs, and performance analytics.
Ability to analyze complex datasets, investigate discrepancies, identify meaningful trends, and translate findings into actionable business insights.
Advanced proficiency in Microsoft Excel, including complex formulas, lookups, pivot tables, data validation, and analytical modeling.
Strong proficiency in Microsoft PowerPoint and ability to create clear, leadership-ready presentations.
Demonstrated proficiency with Tableau, including building, maintaining, and improving dashboards and data visualizations.
Demonstrated proficiency with Salesforce, including reports, dashboards, data structures, users, roles, and hierarchies.
Experience partnering with a Salesforce Administrator or technical resource to translate business needs into system and reporting requirements.
Strong understanding of data quality, metric governance, reporting consistency, and process improvement.
Experience improving commercial processes, reporting workflows, or systems in a growing organization.
Strong business acumen, exceptional attention to detail, and a proactive, curious problem-solving approach.
Organizational and project-management skills to manage recurring deliverables, operational responsibilities, and ad hoc priorities in a fast-paced, high-growth environment.
Ability to work independently with limited oversight and collaborate effectively across functions and organizational levels.
Strong written, verbal, presentation, and interpersonal communication skills.
Sound judgment in handling confidential information.
Willingness to travel occasionally for company and commercial meetings.

Nice To Haves

Medical device, biotechnology, pharmaceutical, or other healthcare industry experience is strongly preferred.
Salesforce administration experience or certification is a plus but not required.
Experience supporting commercial planning activities such as quota development, territory analysis, account targeting, field-force expansion, hiring analysis, or resource allocation is strongly preferred.
Experience with external market, claims, procedure-volume, or other healthcare data sources is preferred.

Responsibilities

Own development, maintenance, accuracy, and continuous improvement of recurring commercial reports, dashboards, and scorecards covering KPIs such as revenue, quota attainment, sales pacing and projections, product performance, regional and territory performance, account activity, and utilization.
Develop and enhance Tableau dashboards and other reporting tools to provide timely, actionable performance visibility.
Reconcile data sources; maintain consistent metric definitions, calculation methodologies, reporting logic, business rules, and documentation; monitor data completeness and timeliness; resolve discrepancies; and validate reporting changes.
Improve reporting efficiency and scalability by reducing manual work and adapting reporting capabilities to business needs, priorities, and stakeholder feedback.
Analyze performance across products, regions, territories, field representatives, and accounts to identify trends, gaps, risks, and growth opportunities.
Assess performance against plan; evaluate account activity, adoption, utilization, penetration, and leading indicators; and support segmentation, targeting, and prioritization using internal and relevant external data.
Own analytical preparation for Quarterly Business Reviews, regional reviews, leadership meetings, and other recurring reviews, including performance summaries, trends, variances, opportunities, risks, charts, tables, and presentations.
Establish repeatable business-review processes and partner with sales leadership to evolve analytics as commercial priorities change.
Support annual and quarterly planning and commercial decisions, including quota development, modeling, allocation and roll-up validation; territory design and expansion; zip-code and account alignment; field coverage and hiring-priority analysis; account and market opportunity assessment; targeting; and resource allocation.
Provide analytical support for product launches, adoption initiatives, and commercial programs.
Respond to emerging business questions with timely, accurate analysis; develop models and scenarios to help leadership evaluate alternatives and potential business impact; and translate findings into clear recommendations and actions.
Work with the Salesforce Administrator to ensure Salesforce reflects current users, reporting relationships, territories, organizational structures, and commercial requirements.
Identify needed Salesforce and related updates involving hires, departures, access, profiles, hierarchies, territories, dashboards, data, or workflows; translate business needs into requirements, coordinate implementation, and validate changes across systems, reports, and dashboards.
Identify opportunities to simplify, standardize, and automate commercial processes; build scalable tools and documentation; maintain accurate territory and field structures; and support other Commercial Operations initiatives as needs evolve.
Partner with sales leadership, Finance, Marketing, the Salesforce Administrator, and other cross-functional stakeholders to align systems, reporting, and processes with business needs and field practicality.