Manager - Medical Services

U. S. Steel•Pittsburgh, PA

About The Position

The Manager, Clinical Operations is responsible for operational support functions across the Occupational Health and Medical Services organization. The role oversees base clinic operations, staff performance, EMR applications, and clinical workflows to support consistent, efficient, high-quality clinical services that meet regulatory requirements, standardized treatment protocols, and clinical quality expectations. Reporting to the Director, Medical Shared Services, the Manager partners with occupational health providers, site medical teams, wellness leaders, corporate stakeholders, and external vendors to optimize operations, improve service delivery, and support organizational health and safety objectives. The Manager supports clinical operations across locations, improves standardized workflows and business processes, establishes performance standards and metrics, and monitors operational performance. The role oversees SOP and treatment-protocol implementation, clinical quality assurance and audits, laboratory and X-ray compliance, staff credentials, equipment readiness and maintenance, privacy and regulatory compliance, medical waste handling, and corrective actions. It also ensures appropriate EMR use and medical-record management; coordinates authorized record requests; and supports clinical technologies and telemedicine. The role oversees occupational health examinations and surveillance programs, including enrollment and removal from surveillance groups, examination due and overdue tracking, follow-up, and required documentation. The Manager collaborates across Medical Services, Human Resources, Safety, Benefits, Operations, and vendors, and leads, coaches, and develops clinical operations support staff. Success is measured through service-level performance, clinic utilization and productivity, workforce outcomes, examination and compliance quality, customer satisfaction, vendor performance, and continuous improvement.

Requirements

Associate degree or higher in nursing from an accredited nursing program.
Current, unrestricted registered nurse license valid in the designated state.
At least 5 years of experience in healthcare operations, occupational health, clinical administration, or a related healthcare environment.
At least 3 years of leadership or supervisory experience.
Experience managing workflows, process improvement initiatives, and operational performance metrics.
Experience supporting clinical quality assurance, regulatory compliance, medical record management, or occupational health surveillance programs.
Strong project management and organizational skills.
Demonstrated ability to analyze data and drive operational improvements.
Strong operational and process-improvement expertise.
Ability to drive change and influence stakeholders across multiple functions.
Excellent analytical and problem-solving skills.
Strong communication and presentation abilities.
Proven leadership and team-development capabilities.
Knowledge of healthcare operations, clinical quality assurance, laboratory and point-of-care testing requirements, medical records, privacy, occupational health surveillance, treatment protocols, and applicable compliance standards.
Ability to manage multiple priorities in a fast-paced environment.
Strong customer service orientation and relationship-management skills.

Nice To Haves

Bachelor of Science in Nursing.
Certified Occupational Health Nurse credential, such as COHN or COHN-S.
Occupational health or employee health experience.
Experience supporting multi-site healthcare operations.
CAOHC certification.
NIOSH certification.
DOT and non-DOT drug-screen collection experience, including hair, urine, and breath; saliva collection experience is a bonus.
Respirator fit-testing knowledge.
BLS training experience.
Experience with electronic medical record systems and reporting platforms.
Experience with telemedicine programs and medical vendor management.

Responsibilities

Assist onsite managers with day-to-day clinical operations across occupational health and medical service locations.
Implement operational strategies to improve quality, efficiency, consistency, and service delivery as directed by leadership.
Serve as an operational resource for clinical workflow management and process optimization; monitor performance and address barriers to service delivery.
Collaborate with medical leadership on operational priorities and organizational initiatives.
Evaluate standardized clinical workflows and business processes; identify opportunities to streamline operations, reduce administrative burden, and improve outcomes.
Establish performance standards and operational metrics for clinical support functions, and evaluate workflow effectiveness using data and stakeholder feedback.
Work with onsite managers to ensure clinics follow standard operating procedures and implement standardized clinical guidelines, treatment protocols, standing orders, and reference programs.
Lead clinical quality assurance activities and audits to verify appropriate delivery of required examinations and examination components.
Oversee laboratory compliance, including permits, CLIA requirements, posted documentation, and quality assurance testing for point-of-care services.
Confirm and track clinical staff licenses, certifications, and training, as applicable.
Oversee X-ray compliance, including equipment certifications, user and area dosimetry, and required documentation.
Ensure clinical testing and examination equipment is appropriate, functional, maintained, calibrated, and documented as required.
Verify required workplace, privacy, regulatory, and Equal Employment Opportunity notices are current and appropriately posted.
Monitor exam-room readiness, cleanliness, safety, maintenance, and availability and working order of equipment.
Ensure hazardous and regulated medical waste, including sharps and contaminated gowns, is managed and disposed of appropriately.
Promote compliance with privacy policies, organizational standards, and applicable regulatory requirements; coordinate corrective actions and process improvements identified through audits, inspections, or reviews.
Ensure appropriate, efficient, and accurate EMR use, including patient record entry, scheduling, electronic questionnaires, email communications, and dashboards.
Gather user feedback on clinical systems and recommend enhancements, upgrades, training, and improved synchronization of clinical information.
Monitor medical record management, including documentation, scanning, provider signatures, addenda, retention, and storage; coordinate timely and compliant responses to authorized record requests.
Work with onsite managers to identify clinical technologies, testing devices, or products that may improve service delivery.
Oversee occupational health examinations and surveillance programs in accordance with applicable OSHA, MSHA, DOT, corporate, and other requirements.
Manage employee enrollment in and removal from surveillance groups and ensure timely, accurate synchronization of program data.
Monitor examination due and overdue status and ensure follow-up, signed declinations, written opinions, examination documentation, and follow-up actions are completed and retained appropriately.
Maintain current knowledge of examination requirements and translate them into consistent scheduling, documentation, and operational workflows.
Partner with Medical Services, Human Resources, Safety, Benefits, Operations, and external vendors; build relationships with onsite managers and medical staff and serve as a liaison with centralized shared services.
Support implementation of enterprise-wide health and medical initiatives.
Lead, coach, and develop clinical operations support staff; promote accountability, teamwork, customer service, and continuous improvement; establish performance expectations and development plans; and foster an inclusive, collaborative environment.