Manager - Client Services - CRL - NY/NJ

Infosys

4d•$128,000 - $250,000

About The Position

Infosys is seeking a Manager - Client Services for its Retail vertical. The role leads client interactions within an assigned account scope and works with the Senior Client Partner and Group Managers to develop and execute the account plan. The position typically manages a single account or part of a large account with a P&L of $30 million to $50 million. The Manager builds client relationships and business, oversees delivery assurance and account governance, and manages multiple client projects. The role also drives adoption and revenue from business-unit-sponsored solutions, collaborates on tailored solution pitches, and supports proposals for opportunities beyond the assigned account. The estimated annual salary range for candidates based in the United States is $128,000 to $250,000. This is a full-time Infosys employee position. Infosys states that it cannot provide immigration sponsorship for this role; applicants must be authorized to work in the United States without employer-based visa sponsorship.

Requirements

Bachelor’s degree or foreign equivalent from an accredited institution, or three years of progressive specialty experience in lieu of each year of education, and 11 or more years of experience with strong sales, relationship-management, or account-management experience.
Significant business development and project management experience.
Experience in the relevant industry or vertical.
Track record of interacting with and building relationships with C-level client contacts.
Hands-on experience creating proposals and leading proposal presentations.
Strong leadership, interpersonal, communication, and presentation skills.
Experience across a wide variety of IT and business consulting engagements.
Authorization to work in the United States for any employer without employer-based visa sponsorship.

Nice To Haves

Knowledge of industry-specific go-to-market solutions.
Good understanding of industry-specific business issues and drivers.
Global Delivery Model experience.
Experience managing large, multi-location consulting engagement teams.
Track record as an Account Manager in a rapidly growing client relationship.

Responsibilities

Manage client relationships and develop a portfolio of up to $30 million to $50 million; own the opportunity management cycle from prospecting and evaluation through proposal and close.
Collaborate with delivery stakeholders to ensure fulfillment of all client commitments.
Create and maintain account plans covering stakeholder relationships, opportunities, pricing decisions, expected revenues, and risks or gaps requiring mitigation.
Conduct market research and competitor analysis; lead client presentations; manage estimation, proposal development, and commercial negotiations.
Partner with the Delivery Manager to proactively resolve people- or infrastructure-related issues affecting client project delivery.
Oversee and balance multiple client projects, including engagements delivered across different delivery managers or horizontal competency units.
Drive adoption and revenue generation from Business Unit–sponsored go-to-market solutions within the assigned account scope.
Collaborate with the Solutions Leader to design tailored solution pitches for target accounts and support successful revenue realization and solution delivery.
Provide pre-sales and proposal support for new business opportunities beyond the assigned account scope.