CRL-Driving

Apria Healthcare•Hampton, VA

1d•$20 - $25

About The Position

This role maintains relationships and favorable contacts with current accounts and patients, ensuring patients have the equipment needed to support their home healthcare needs. The position serves as a single point of contact for assigned accounts, coordinates referrals and patient services, and supports the delivery and setup of home healthcare products and services. The anticipated hourly pay range is $20–$25 USD; actual compensation may vary based on job-related factors such as experience, skills, education, and location. The role works with patients, medical groups, physicians, referral sources, and internal teams to resolve issues, coordinate timely discharges, support authorizations and reimbursement documentation, and help patients understand their orders and financial obligations. It may include instructing patients on basic equipment use within applicable training and state licensure limitations, responding to emergency calls during business hours and on-call, and driving a personal or company vehicle. The position requires a high school diploma, at least two years of related experience, age 21 or older at hire, a valid driver’s license, and residence within the assigned territory. The employee must complete ongoing training and comply with applicable transportation safety and vehicle-use requirements. Work includes frequent changes among sitting, walking, standing, kneeling, reaching, and stooping, vehicle operation in varied conditions, and occasional lifting or moving of items up to 40 pounds. The work environment may involve outdoor weather and temperature extremes, variable noise, moderate exposure to dust, fumes, mists, and odors, low-light conditions, and personal protective equipment.

Requirements

High school diploma required.
At least 2 years of related experience.
Must be at least 21 years old at the time of hire.
Valid driver’s license required.
Must be geographically located within the assigned territory.
Demonstrated ability to build and maintain solid working relationships with internal and external customers.
Ability to learn and comply with applicable Department of Transportation, Transportation Safety Management, and personal-vehicle requirements for safe and compliant vehicle use.
Ability to participate in and successfully complete ongoing training and development to remain qualified for essential job functions.
Business acumen, problem-solving and analysis, communication proficiency, and personal effectiveness and credibility.
Computer skills, including basic Access, Excel, PowerPoint, MS Project, Visio, and Word.
English reading, writing, and verbal skills.
Basic mathematical proficiency and strong ability to understand, interpret, and develop spreadsheet data.
Ability to safely operate and maintain a valid driver’s license appropriate to the vehicle used.
Ability to travel by plane and automobile, if applicable.
Ability to meet physical requirements, including frequent sitting, walking, standing, kneeling, reaching, or stooping and occasional lifting or moving of items up to 40 pounds.

Responsibilities

Act as the single point of contact for assigned accounts.
Respond promptly to customer needs, concerns, and complaints.
Consult clients and referral sources about products and required equipment.
Obtain documentation for scanning and batching at the Branch.
Manage account follow-up after setup.
Oversee transactions from assigned accounts and referral sources.
Obtain documentation required for order entry, service scheduling, and billing or payment.
Contact patients to confirm orders and communicate financial obligations before referring them for delivery or service scheduling.
Assess patient needs and promote company products and services during office visits, as appropriate.
Anticipate, identify, and resolve issues by coordinating appropriate solutions.
Troubleshoot issues involving medical groups and relevant on-site departments.
Help medical and provider groups understand products and services available under the contract.
Assist with utilization processes and member transitions related to capitation switch-outs.
Coordinate patient services with physicians and medical groups.
Develop strategic relationships within institutions to enhance patient care.
Participate in institutional quality assurance and performance improvement initiatives as requested.
Follow up promptly on initial and renewal authorizations to maintain reimbursement for products and services.
Follow up on outstanding CMNs, renewal CMNs, and prescriptions.
When permitted by training and state licensure limitations, instruct patients on basic use of respiratory therapy, durable medical, oxygen, and other equipment or services.
Respond to emergency calls and related needs during regular business hours and on-call as needed.
Coordinate timely discharges with the Customer Care Center and/or Branch Customer Service Team.
Operate a personally owned or company vehicle (non-CDL) in accordance with essential job functions and applicable requirements.
Set up and deliver home healthcare products and services.
Perform other duties as required.