CRL-DRIVING

Apria Healthcare•Chesapeake, VA

1d•$20 - $25

About The Position

This role maintains relationships and favorable contacts with current accounts and patients, ensuring patients have the equipment required to support their home healthcare needs. The position serves as a single point of contact for designated accounts, consults with clients and referral sources about products and equipment, and coordinates orders, documentation, authorizations, service scheduling, billing, and patient care. It also involves setting up and delivering home healthcare products and services, operating a personal or company vehicle, and responding to emergency calls during regular business hours or on an on-call basis. The role requires at least two years of related experience, a high school diploma, a valid driver’s license, and residence within the assigned territory. The employee must be at least 21 years old at hire and complete ongoing training. The anticipated hourly pay range is $20–$25, with actual compensation varying based on job-related factors. The position includes frequent driving in varied weather, traffic, and lighting conditions; occasional lifting of items up to 40 pounds; and use of personal protective equipment as appropriate.

Requirements

High school diploma required.
At least 2 years of related experience.
Must be at least 21 years old at the time of hire.
Valid driver’s license required.
Geographically located within the assigned territory.
Ability to build and maintain solid working relationships with internal and external customers.
Ability to learn and comply with applicable Department of Transportation, Transportation Safety Management (TSM), and POV requirements for safe and compliant vehicle use.
Participate in and successfully complete ongoing training and development to remain qualified for essential job functions.
Business acumen, problem-solving and analysis, communication proficiency, and personal effectiveness and credibility.
Computer skills, including basic Access, Excel, PowerPoint, MS Project, Visio, and Word.
English reading, writing, and verbal skills.
Basic mathematical proficiency and ability to understand, interpret, and develop spreadsheet data.
Ability to use hands to write, operate a computer and motor vehicle, use a handheld device and telephone, use a document imaging system, and handle documents.
Ability to read documents, write legibly, and accurately transcribe information and numbers.
Ability to talk and hear continually and to sit, walk, stand, kneel, reach, or stoop as required.
Ability to safely operate and maintain a valid driver’s license appropriate to the vehicle used for the job.
Close, distance, and low-light vision and ability to adjust focus for computer and document work.
Ability to travel by plane and automobile, if applicable.
Ability to lift and/or move items up to 25 pounds regularly and occasionally up to 40 pounds.

Responsibilities

Act as the single point of contact for specific accounts.
Respond to customer needs, concerns, and complaints in a timely manner.
Consult with clients and referral sources on products and necessary equipment.
Obtain documentation to be scanned and batched at the Branch.
Manage account follow-up functions after setup.
Oversee transactions from assigned accounts and referral sources.
Obtain required documentation for order entry, service scheduling, and billing or payment.
Contact patients to confirm orders and communicate financial obligations before referring for delivery or service scheduling.
Assess patient needs and promote company products and services during office visits, as appropriate.
Anticipate and identify problems, then coordinate solutions to resolve issues proactively.
Troubleshoot issues involving medical groups and relevant on-site departments.
Help medical and provider groups understand products and services available under the contract.
Assist with utilization processes and transitions of members related to capitation switch-outs.
Coordinate patient services with physicians and medical groups.
Identify and develop strategic institutional relationships that enhance patient care.
Participate in institutional quality assurance and performance improvement initiatives as requested.
Follow up promptly on initial and renewal authorizations to maintain reimbursement for products and services.
Follow up on outstanding CMNs, Renewal CMNs, and prescriptions.
Instruct patients on basic use of respiratory therapy equipment, durable medical equipment, oxygen equipment, and other equipment or services, within training and state licensure limitations.
Respond to emergency calls and related needs during regular business hours and on-call periods, as needed.
Coordinate timely discharges with the Customer Care Center and/or Branch Customer Service Team.
Operate a personally owned vehicle and/or a company vehicle (non-CDL) in accordance with essential job functions.
Set up and deliver home healthcare products and services.
Perform other duties as required.