Associate Manager - Client Services - CRL - Boston
About The Position
Infosys is seeking an Associate Manager, Client Services for its Retail vertical. The individual will lead client interactions within the assigned account scope and collaborate with the Client Partner or Senior Client Partner to develop an account plan for effective client management. The role typically handles a single account or part of a large account with a P&L of up to $10–$30 million. The position involves client relationship management and business development, delivery assurance, and account planning and governance. The Associate Manager leads client relationships, develops the account portfolio, manages opportunities from prospecting through closing, and works with delivery partners to ensure client commitments are fulfilled. The role also develops account plans covering relationships, opportunities, and pricing decisions.
Requirements
- Bachelor’s degree or foreign equivalent from an accredited institution; alternatively, three years of progressive specialty experience may be considered in lieu of each year of education.
- Seven or more years of experience, with strong sales, relationship management, or account management experience.
- Significant business development and project management experience.
- Experience in the relevant industry or vertical.
- Track record of interacting with and building relationships with C-suite client contacts.
- Hands-on experience creating proposals and leading proposal presentations.
- Strong leadership, interpersonal, communication, and presentation skills.
- Wide variety of IT and business consulting engagement experience.
- Must be authorized to work in the United States for any employer without employer-based visa sponsorship; Infosys is unable to provide immigration sponsorship for this role.
Nice To Haves
- Knowledge of industry-specific go-to-market solutions.
- Good understanding of industry-specific business issues and drivers.
- Global Delivery Model experience.
- Experience managing large, multi-location consulting engagement teams.
- Track record as an Account Manager in a rapidly growing client relationship.
Responsibilities
- Lead client relationships and business development within the assigned account scope.
- Build a client portfolio of up to $10–$30 million.
- Lead the opportunity management cycle from prospecting and evaluation through proposal and closing.
- Collaborate with delivery partners to ensure fulfillment of commitments to the client.
- Create account plans covering required relationships, opportunities to pursue, and pricing decisions.
- Collaborate with the Client Partner or Senior Client Partner on account planning and effective client management.
Benefits
- Medical, dental, vision, and life insurance.
- Long-term and short-term disability insurance.
- Health and dependent care reimbursement accounts.
- Accident, critical illness, hospital indemnity, and legal insurance.
- 401(k) plan and contributions dependent on salary level.
- Paid holidays and paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
