Associate Client Services Manager

Epiq • Chicago, IL

1d • Remote

About The Position

The Associate Client Services Manager is a key operational leader who supports the Client Services Manager in managing an assigned client relationship. The role leads a client-dedicated sub-team of Project Managers and Technical Analysts and works closely with the Client Services Manager and Senior Project Manager to coordinate project execution, maintain service quality, and support client satisfaction. Candidates should bring team leadership, project management, and eDiscovery experience, along with the ability to manage competing priorities, coordinate cross-functional resources, and provide consistently high-quality service in a fast-paced environment.

The position supports account strategy and client priorities, oversees day-to-day matter operations, and monitors project health, capacity, deadlines, deliverables, and service levels. It coordinates communication among the client-dedicated team, operational and technical groups, and other stakeholders; identifies and escalates risks and issues; and helps ensure that client requirements are documented and met. The role also contributes to staff development, onboarding and training, process improvement, quality reviews, client business reviews, status updates, and project financial monitoring. It may provide coverage for the Client Services Manager or Senior Project Manager when appropriate.

The role is remote. Compensation is listed as $115,000–$130,000 USD annually, with possible eligibility for an annual bonus. Salary is determined using factors including location-based market rate, candidate qualifications, interview performance, and pay parity.

Requirements

• Strong understanding of eDiscovery and litigation support, typically developed through at least 3–5 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.
• Demonstrated experience leading, mentoring, or supervising project management or technical service professionals.
• Ability to manage multiple simultaneous projects, competing deadlines, and changing client priorities.
• Strong collaboration skills and ability to work within a shared leadership model involving the Client Services Manager and Senior Project Manager.
• Excellent oral and written communication skills, including communication with clients, team members, technical resources, and senior stakeholders.
• Strong critical-thinking, organizational, and problem-solving skills, including gathering information, assessing risk, and coordinating timely resolution.
• Client relationship skills, including managing expectations, recognizing client needs, and aligning team execution with client requirements.
• Ability to establish accountability, provide constructive feedback, support employee development, and foster a collaborative, service-oriented team culture.
• Working knowledge of the Electronic Discovery Reference Model, database design and management, data processing, productions, and legal document review workflows.
• Sound judgment and composure when managing escalations, delivery risks, resource constraints, and sensitive client matters.
• Bachelor's degree (BA or BS) or equivalent relevant professional experience.

Nice To Haves

• Graduate degree, such as a Juris Doctor (JD) or Master of Business Administration (MBA).
• Relevant eDiscovery or project management certifications.
• Relativity certifications.

Responsibilities

• Lead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts.
• Partner with the Client Services Manager to execute the account strategy, operating model, service standards, and client priorities.
• Collaborate with the Senior Project Manager to coordinate assignments, resource capacity, schedules, dependencies, risks, and delivery requirements across the client portfolio.
• Provide day-to-day operational oversight of assigned matters and ensure work meets client expectations and established procedures.
• Coordinate the client-dedicated team, internal operational groups, and other project-delivery stakeholders.
• Support client relationships through proactive communication, dependable follow-through, and timely status reporting.
• Monitor project health, workload, deadlines, deliverables, and service levels; identify risks and coordinate corrective action.
• Promptly escalate client concerns, delivery risks, resource constraints, and complex technical or operational issues, including context and recommended next steps.
• Ensure client and project requirements are understood, documented, communicated, and executed accurately and with high quality.
• Coordinate across operational and technical departments to resolve issues, improve workflows, and enhance service quality.
• Set performance expectations, provide regular feedback, and promote accountability, collaboration, and professional development within the team.
• Support onboarding and training, including client-specific procedures, tools, workflows, and communication standards.
• Develop and maintain subject matter expertise in the assigned client's environment, tools, software, protocols, preferences, and business requirements.
• Participate in project planning, process-improvement initiatives, quality reviews, and preparation of regular stakeholder status updates.
• Help coordinate client business review agendas, performance data, meeting materials, action items, and follow-up.
• Monitor project scope, effort, budget considerations, and other financial indicators, and provide timely information to the Client Services Manager.
• Act as an escalation point for the assigned client relationship and provide coverage for the Client Services Manager or Senior Project Manager when appropriate.
• Balance client needs, team capacity, quality standards, and business objectives using professional leadership and sound judgment.

Benefits

• Enterprise-wide learning and mobility opportunities.
• Work flexibility.
• Possible eligibility for an annual bonus.
• Company benefits are referenced, but specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager