Client Services Associate

SPS • Seattle, WA

3d

About The Position

The Client Services Associate supports a polished, welcoming, and efficiently run workplace by providing mail and package logistics, business service center support, equipment assistance, reception backup, and help with office projects. The role is positioned as a front-line service role for employees and guests, with an emphasis on making the workplace experience seamless and professional.

Responsibilities include managing mail and package intake and outbound shipping, maintaining business service areas and meeting rooms, supporting multi-function devices and copy/print equipment, providing backup reception and concierge services, and assisting with office moves, light maintenance, and inventory. The position requires an active workday involving substantial standing and walking, with lifting or moving items up to 40 pounds or using a cart for items up to 60 pounds. Travel is negligible.

The role requires a high school diploma or equivalent and at least one year of prior work experience. Hospitality, retail, or office services experience is a plus. The expected compensation is $22.64 per hour. SPS describes this position as an opportunity to develop skills and pursue career paths in facilities management, corporate hospitality, and operations leadership.

Requirements

• High school diploma or equivalent.
• At least 1 year of prior work experience.
• Strong verbal and written communication skills.
• Comfort standing and walking for much of the workday.
• Ability to lift or move up to 40 pounds, or use a cart for items up to 60 pounds.
• Comfort using MS Office and learning package-tracking and shipping software.
• Ability to maintain a polished appearance and calm, helpful demeanor.

Nice To Haves

• Hospitality, retail, or office services experience.
• Initiative and interest in developing a career in facilities management, corporate hospitality, or operations leadership.

Responsibilities

• Manage the lifecycle of mail and packages, including secure intake using chain-of-custody software and high-priority outbound shipping.
• Maintain the Business Service Center, kitchens, and conference rooms in a clean, stocked, and presentation-ready condition.
• Support multi-function devices and copy/print equipment and respond when equipment is not operating.
• Provide backup reception and concierge services, greeting guests professionally and warmly.
• Assist with office moves, light maintenance, and inventory management.
• Identify opportunities to improve workflows during downtime.
• Coordinate with vendors and employees.

Benefits

• Career growth opportunities and opportunities to learn new skills.
• Learning and development.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; amounts may increase based on tenure and/or assigned account.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision coverage.
• HCFSA, DCFSA, and HSA.
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance and life insurance.
• Accident insurance, critical illness insurance, and hospital indemnity.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee Assistance Program.
• Short-term disability.
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED