Client Services Associate

BAYADA Home Health Care • Hickory, NC

4d • Onsite

About The Position

BAYADA Home Health Care is hiring a Client Services Associate for its Skilled Nursing Office in Hickory, North Carolina. The role coordinates client services and handles emergent scheduling issues while delivering customer service and quality home care. The associate manages and grows a caseload, builds relationships with clients and community partners, monitors fiscal and caseload metrics, and works with Clinical Managers to support field employees. The position includes client meet-and-greets and contributes to service quality throughout the client experience.

The role is part of a collaborative local office backed by a national healthcare organization. BAYADA provides hands-on training, mentorship, leadership development, and career growth opportunities. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with no on-call responsibilities. The position offers weekly pay and a comprehensive benefits package.

Requirements

• Prior medical office, healthcare staffing, home care, customer service, or related experience is preferred.
• A four-year college degree is preferred; equivalent experience may be considered.
• Prior supervisory or leadership experience is strongly preferred.
• Demonstrated success taking on increased responsibility and achieving goals.
• Strong communication skills, including the ability to handle challenging conversations professionally and effectively.
• Ability to thrive in a fast-paced, changing environment.
• Strong computer skills, including experience with electronic medical records.
• Excellent communication, organizational, and interpersonal skills.
• Desire to grow professionally and advance within a dynamic healthcare organization.

Nice To Haves

• Prior medical office, healthcare staffing, home care, customer service, or related experience.
• A four-year college degree; equivalent experience may be considered.
• Prior supervisory or leadership experience.

Responsibilities

• Provide superior customer service and quality home care.
• Coordinate client services and manage emergent scheduling issues.
• Manage and proactively grow a Client Services Associate caseload.
• Build relationships with clients, referral sources, payors, and community organizations.
• Develop communicative relationships with office and field teams.
• Monitor caseload metrics, including admissions, referrals, and conversion rates, to support effective fiscal management.
• Partner with Clinical Managers to provide supervision, support, and recognition to field employees.
• Participate in client meet-and-greets and help ensure exceptional service throughout the client experience.

Benefits

• Paid holidays, vacation, and sick leave.
• Medical, dental, and vision insurance.
• Employer-paid life insurance.
• 401(k) with company match.
• Direct deposit.
• Employee Assistance Program.
• Weekly pay.
• Hands-on training, mentorship, leadership development, and career growth opportunities.
• No on-call responsibilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed