Client Services Associate

SPS North America • Portland, ME

4d • $18 - $19 • Onsite

About The Position

The Client Services Associate works on-site with a client to help ensure the security and preservation of records. The role supports customers with records-related inquiries and requests, manages the creation, receipt, storage, retrieval, and disposition of information, and handles both physical and electronic records in accordance with established procedures and records management standards. The position requires strong customer service, confidentiality, organization, and attention to detail.

This role includes filing and retrieving records in hard-copy, electronic, or microfiche formats; cataloging electronic records; applying retention schedules to inactive records; preparing new files; and responding to requests by phone, in writing, and by email. The posting states that no travel is required. Duties may change, and other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Working knowledge of Microsoft products relevant to the position, including Outlook, Word, and Excel.
• Strong customer service skills and a professional attitude and appearance.
• Excellent presentation, interpersonal, written, and oral communication skills.
• Ability to maintain confidentiality and demonstrate strong integrity and business ethics.
• Good organizational skills and attention to detail.
• Ability to work independently with minimal direct supervision and demonstrate strong initiative.
• Flexibility in handling simultaneous projects and ability to learn skills quickly.
• Reading, writing, and arithmetic skills.
• Ability to speak clearly and understand another person's speech.
• Visual acuity.
• Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a 60-pound load capacity.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
• Ability to lift or move 40 pounds or more frequently.

Responsibilities

• Monitor and listen to customers to understand inquiries and requests, and provide accurate information and prompt assistance.
• File and retrieve documents in hard-copy, electronic, or microfiche formats.
• Coordinate the creation, receipt, storage, retrieval, and disposition of information.
• Catalog electronic records in accordance with established procedures and records management standards.
• Ensure the security and preservation of records in records centers and inactive records.
• Provide excellent customer service and serve others.
• Apply retention schedules to inactive records.
• Respond efficiently to verbal, telephone, written, and email inquiries regarding records requests.
• Prepare new files according to records system guidelines.
• Perform other duties as assigned.

Benefits

• Career growth opportunities and the opportunity to learn or use a variety of skills.
• Learning and development opportunities.
• Employee recognition programs.
• Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of 1 hour for every 30 hours worked. PTO may increase based on tenure or assigned account.
• Employee and client referral bonuses are available to current employees.
• Medical, dental, and vision benefits.
• Health care flexible spending account (HCFSA), dependent care flexible spending account (DCFSA), and health savings account (HSA).
• Pre-tax commuter transit and parking plans.
• Supplemental life insurance, life insurance, accident insurance, critical illness insurance, hospital indemnity, and short-term disability.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Education discounts.
• 401(k) with matching.
• Entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED