Client Services Associate

TransPerfect•New York City, NY

4d•Hybrid

About The Position

The Client Services Associate serves as the first level of support for existing clients and manages and coordinates the completion of language projects. The role is based in the Manhattan or Pittsburgh office, with onsite or hybrid work options. Associates work with clients and internal production teams to scope projects, prepare cost and timeline estimates, coordinate project instructions and budgets, monitor progress, and ensure high-quality delivery within deadlines and budgets. The position also involves learning about clients’ industries, business needs, and company culture; setting and fulfilling client expectations; resolving issues; and following internal processes and procedures aligned with ISO standards. TransPerfect provides full training on its services, technology solutions, and workflows, along with career development opportunities.

Requirements

Bachelor’s degree.
Excellent written and verbal English communication skills.
Exceptional problem-solving and analytical skills.
Customer service and/or project management experience.
Strong organizational skills and attention to detail.
Ability to multitask, prioritize and schedule tasks, and work in a team environment.
Working knowledge of MS Office.
Willingness to learn new things, be open to challenges, and thrive on success.

Responsibilities

Respond to client requests for new project initiatives through the company’s centralized technology.
Collaborate with production team members to assess project scope and produce cost and timeline estimates for translation projects and requests.
Initiate project work by providing the project team with detailed budgets, schedules, and instructions, while anticipating potential obstacles.
Resolve potential pitfalls with clients before submitting projects to the production team.
Where applicable, initiate project-specific details to prepare the production team or individual project for success.
Learn about clients’ industries, business needs, and company culture; educate the project team and provide a high level of service.
Monitor and communicate project progress, ensure adherence to deadlines and budgets, and deliver high-quality work.
Act as the central point of contact and liaison between external clients and internal production staff.
Set and fulfill client expectations.
Comply with internal regulations, processes, and procedures in line with ISO standards.
Potentially troubleshoot problem projects.
Understand and follow individual project instructions and communicate them effectively to the production team.
Investigate client complaints where applicable.
Discuss issues with clients and production staff and creatively problem-solve to alleviate them.