Manager- Care Coaching (Eau Claire)

Humana•Eau Claire, WI

4d•Remote

About The Position

The Manager, Care Coaching supports Care Management staff and provides daily leadership and mentoring. Reporting to the Associate Director, Care Coaching, this role delivers services consistent with Humana and Family Care program values of access, choice, quality, and cost effectiveness. The position works remotely from home, is based in the Eau Claire area, supervises approximately 11–15 direct reports, and requires travel at least once per month, with potential for more.

Requirements

Bachelor's degree in human services or a related field, or an associate degree in nursing.
1 year of leadership experience in the human services field.
3 years of experience working in the Family Care program.

Nice To Haves

5 years of experience working with individuals with intellectual/developmental disabilities, physical disabilities, or frail elders.
Reside within 1 hour of Eau Claire.
Master's degree in public administration, social work, or a related field.

Responsibilities

Mentor and support Field Nurses and Care Coaches (or IDT) to ensure the Family Care benefit is delivered in compliance with the DHS contract.
Identify learning needs, arrange mentorship, set clear expectations, and facilitate orientation and ongoing learning to build IDT staff capacity.
Assess and coach staff on IDT primary competencies and performance standards.
Review reports, assess processes, and review documentation.
Assess utilization and the quality of care management for each member served.
Collaborate across departments to ensure the quality and effectiveness of provider services.
Educate community partners.
Participate in hiring by selecting, orienting, and training associates.
Facilitate in-person unit meetings and attend quality visits.