Manager- Care Coaching (Eau Claire)
About The Position
The Manager, Care Coaching supports the work of Care Management staff and provides daily leadership and mentoring. Reporting to the Associate Director, Care Coaching, this role delivers services in a manner that reflects Humana values and the Family Care program values of access, choice, quality, and cost effectiveness. The position works remotely from home, is based in Eau Claire, and has approximately 11–15 direct reports. Typical hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. CST, with travel at least once per month and potentially more often. The role oversees staff development and performance, reviews care management processes and documentation, and assesses service utilization and quality for members. It also collaborates across departments and with community partners to support effective provider services and the Family Care benefit.
Requirements
- Bachelor’s degree in human services or a related field, or an associate degree in nursing.
- At least 1 year of leadership experience in the human services field.
- At least 3 years of experience working in the Family Care program.
Nice To Haves
- At least 5 years of experience working with individuals with intellectual/developmental disabilities, physical disabilities, or frail elders.
- Reside within 1 hour of Eau Claire.
- Master’s degree in public administration, social work, or a related field.
Responsibilities
- Mentor and support Field Nurses and Care Coaches (or IDT) to ensure the Family Care benefit is delivered in compliance with the DHS contract.
- Identify learning needs, arrange mentorship, set clear expectations, and facilitate orientation and ongoing learning to build IDT staff capacity.
- Assess and coach staff on IDT primary competencies and performance standards.
- Review reports, assess processes, and review documentation.
- Assess utilization and the quality of care management for each member served.
- Participate in cross-departmental collaboration to ensure the quality and effectiveness of provider services.
- Educate community partners.
- Participate in hiring by selecting, orienting, and training associates.
- Facilitate in-person unit meetings and attend quality visits.
Benefits
- Medical, dental, and vision benefits.
- 401(k) retirement savings plan.
- Paid time off and company and personal holidays.
- Paid parental and caregiver leave.
- Short-term and long-term disability coverage.
- Life insurance.
- Bonus incentive plan based on company and/or individual performance.
- Other benefit opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
