Branch Supervisor - Eau Claire South
About The Position
Royal Credit Union is hiring a Branch Supervisor to lead and develop an engaged, high-performing team focused on improving Members’ financial wellness. The role assists the Branch Manager II with the overall operation of one or more branch locations and helps ensure that the branch or assigned department meets organizational, financial, operational, service, and growth goals. The Branch Supervisor oversees some Teller and/or Member Account Representative (MAR) operations, supervises and mentors team members, and may work at other designated offices and locations as directed. The role serves as the overall branch leader when the Branch Manager is absent. It also assists in managing office channels, team members, service-level agreements, and ongoing change, while leading and supporting Net Promoter Score (NPS) initiatives. The position is full-time, approximately 40 hours per week. Hours and shifts vary between 9:45 a.m. and 6:15 p.m., Monday through Friday, with additional hours as needed. New team members attend Foundation Training at the Corporate Center in Eau Claire, Wisconsin, from 9:00 a.m. to 4:30 p.m. on Monday and Tuesday during their first week. Out-of-town learners will be reimbursed for travel and lodging costs related to this training.
Requirements
- High school diploma or equivalent.
- Two years of experience working in financial services, including at least one year of combined experience with new accounts, loans, and loan processing, or equivalent loan-related experience.
- One year of leadership experience or equivalent leadership training.
- Must be bondable upon hire.
- Valid driver’s license and insured vehicle.
- Must obtain a Notary Seal.
- Strong leadership and coaching abilities, including fostering an engaged, high-performing team through ongoing development and feedback.
- Proficiency with digital solutions and technology devices, including tablets, smartphones, PCs, and laptops, and a basic understanding of Microsoft Office products.
- Exceptional communication skills, including the ability to build rapport, engage confidently with Members, and provide clear, supportive guidance to team members.
- Business acumen and strategic focus to drive branch growth, manage change, and support continuous improvement.
- Ability to adapt to changing circumstances, demonstrate resilience, and motivate others to embrace challenges and opportunities.
Nice To Haves
- Associate degree in Business, Accounting, or Finance.
- Prior supervisory experience.
- Previous Royal Credit Union experience.
- FiCEP Certification (CUNA Financial Counseling Certification Program) or another approved financial counseling certification.
Responsibilities
- Assist the Branch Manager II with the overall operation of one or more branch locations.
- Help ensure the branch or assigned department meets organizational, financial, operational, service, and growth goals.
- Oversee some functions of Teller and/or Member Account Representative (MAR) operations.
- Supervise, mentor, and develop team members, including working at other designated offices and locations as directed.
- Act as the overall branch leader in the absence of the Branch Manager.
- Assist in managing office channels, team members, service-level agreements, and ongoing change.
- Lead and support Net Promoter Score (NPS) initiatives throughout the office.
- Support branch growth and initiatives that improve Members’ financial wellness.
Benefits
- Comprehensive medical insurance.
- Dental insurance.
- Vision insurance.
- 5% 401(k) employer match.
- Paid family and sick leave.
- Vacation and sick time accruals.
- Childcare reimbursement.
- Tuition and student loan debt assistance.
- Pet insurance.
- Out-of-town learners attending Foundation Training will be reimbursed for related travel and lodging costs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
