Branch Supervisor - Eau Claire South
About The Position
Royal Credit Union is seeking a caring, energetic Branch Supervisor to lead a high-performing team and support Members’ financial wellness. The position assists the Branch Manager II with the overall operation of one or more branch locations, ensuring the branch and/or specific department meets organizational, financial, operational, service, and growth goals. The supervisor oversees some Teller and/or Member Account Representative (MAR) operations, supervises and mentors team members, and may work at other designated offices and locations as directed. The Branch Supervisor acts as the overall branch leader when the Branch Manager is absent and helps manage office channels, team members, SLA agreements, ongoing change, and Net Promoter Score (NPS) initiatives. The role is based at the Eau Claire South office. Work is approximately 40 hours per week, with hours and shifts varying between 9:45 a.m. and 6:15 p.m. Monday through Friday, plus additional hours as needed. New team members attend Foundation Training at the Corporate Center in Eau Claire, Wisconsin, from 9:00 a.m. to 4:30 p.m. on Monday and Tuesday of their first week. Out-of-town learners are reimbursed for travel and lodging costs related to the training.
Requirements
- High school diploma or equivalent.
- Two years of experience working in financial services, including at least one year of combined experience with new accounts, loans, and loan processing, or equivalent loan-related experience.
- One year of leadership experience or equivalent leadership training.
- Must be bondable upon hire.
- Valid driver’s license and insured vehicle.
- Must obtain a Notary Seal.
- Strong leadership and coaching abilities, including fostering an engaged, high-performing team through ongoing development and feedback.
- Proficiency with digital solutions and technology devices, including tablets, smartphones, PCs, and laptops, and a basic understanding of Microsoft Office products.
- Exceptional communication skills, including building rapport, engaging confidently with Members, and providing clear, supportive guidance to team members.
- Business acumen and strategic focus to drive branch growth, manage change, and support continuous improvement initiatives.
- Ability to adapt to changing circumstances, demonstrate resilience, and motivate others to embrace challenges and opportunities.
Nice To Haves
- Associate degree in Business, Accounting, or Finance.
- Prior supervisory experience.
- Previous Royal Credit Union experience.
- FiCEP Certification (CUNA Financial Counseling Certification Program) or another approved financial counseling certification.
Responsibilities
- Assist the Branch Manager II with the overall operation of one or more branch locations.
- Help ensure the branch and/or specific department meets organizational, financial, operational, service, and growth goals.
- Oversee some functions of Teller and/or Member Account Representative (MAR) operations.
- Supervise, mentor, and develop team members, including working at other designated offices and locations as directed.
- Act as the overall branch leader in the Branch Manager’s absence.
- Assist in managing all office channels, team members, and SLA agreements.
- Lead and support ongoing change and Net Promoter Score (NPS) initiatives throughout the office.
- Support a high-performing, engaged team dedicated to improving Members’ financial wellness.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 5% 401(k) employer match
- Paid family and sick leave
- Vacation and sick time accruals
- Childcare reimbursement
- Tuition and student loan debt assistance
- Pet insurance
- Out-of-town Foundation Training learners are reimbursed for related travel and lodging costs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
