Manager, Business Administration

Macy's•Providence, RI

15d•$59,115 - $98,385•Onsite

About The Position

The Manager, Business Administration leads the essential activities and colleagues that drive store business processes and enable Macy’s Stores to operate successfully. The role oversees functions including interviewing, hiring, staffing, and scheduling, as well as store operations and administrative activities such as budgeting and cash office functions. The manager partners with store leadership to improve business results, profitability, the colleague and candidate experience, and the store shopping environment.

Requirements

3–5 years of management experience in a retail store.
Strong leadership and management skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise leading training initiatives, promoting adoption, and coordinating updates with a central team.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and the ability to maintain a clean and safe store environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to meet the physical and visual demands of the role, including heavy lifting, constant movement, remaining stationary for at least two consecutive hours, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, climbing ladders, and potentially reaching above eye level; requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to drive Store Scorecard results through hiring and retention strategies, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and management of controllable expenses.
Lead the in-store hiring experience, including applicant correspondence, interviews, candidate selection, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and address and resolve complaints.
Lead colleague onboarding and orientation to improve the candidate experience, accelerate new-hire learning, increase engagement, and reduce turnover.
Lead training and successful deployment of technology and store-wide process initiatives, including annual training.
Promote adoption, track user experience needs, and coordinate with the Central Team on updates and enhancements.
Manage hours utilization, payroll and non-payroll expenses, cash office functions, and supply inventory.
Maximize sales and minimize expenses.
Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance.
Develop action plans to improve store profitability.
Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand.
Maintain staffing levels to meet targets.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
Resolve store environment issues and safety concerns in partnership with the Facilities team.
Oversee select selling areas based on store operating needs.
Foster acceptance and respect and build authentic relationships with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement