Manager, Business Administration

Macy's•Orlando, FL

13d

About The Position

The Manager, Business Administration leads the essential activities and colleagues that support store business processes and help Macy’s stores run successfully. The position oversees functions including interviewing, hiring, staffing, and scheduling, as well as store operations and administrative work such as budgets and cash office functions. The manager partners with store leadership to drive store performance, maintain profitability, manage onboarding and training, and oversee operational expenses, payroll, cash office activities, and inventory. The role also supports the store’s shopping environment, cleanliness, and safety, and may oversee select selling areas based on store needs. Other duties may be assigned.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of management experience in a retail store.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and profitability planning.
Experience leading hiring, onboarding, and retention strategies.
Expertise in training initiatives and coordinating updates with a central team.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and ability to maintain a clean and safe store environment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to perform the stated physical demands, including lifting at least 30 lbs, moving, standing or remaining stationary, reaching, stooping, kneeling, crouching, and climbing ladders.
Requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to improve Store Scorecard results through hiring and retention, operations, and the shopping environment.
Maintain profitability through effective staffing, weekend compliance, and control of expenses.
Lead the in-store hiring experience, including applicant communication, interviewing, candidate selection, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Set work strategies, manage colleague performance and behavior, and address complaints.
Lead onboarding and orientation to improve the candidate and new-hire experience, accelerate learning, increase engagement, and reduce turnover.
Lead training and deployment of technology and store-wide process initiatives, track user needs, and coordinate updates with the Central Team.
Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
Maximize sales and minimize expenses; oversee monthly store P&L, selling costs, and average hourly rate compliance.
Develop action plans to improve store profitability.
Work with Workforce Central partners on staffing and scheduling solutions, and maintain staffing levels that meet targets and customer demand.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
Resolve store environment and safety concerns with the Facilities team.
Oversee select selling areas according to store operating needs.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice
Tuition reimbursement