Manager, Business Administration

Macy's•Atlanta, GA

3d•$56,300 - $93,700

About The Position

The Manager, Business Administration leads the essential activities and colleagues that drive store business processes, enabling Macy’s stores to run successfully. The role supports functions including interviewing, hiring, staffing, and scheduling, while managing store operations and administrative activities such as budgets and cash office functions. The manager works with Store Leaders to support store results, profitability, colleague engagement, and a positive, safe shopping environment.

Requirements

High school diploma or equivalent; candidates meeting this qualification are encouraged to apply.
3–5 years of retail store management experience required.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise in leading training initiatives, supporting adoption, and coordinating updates with a central team.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and the ability to maintain a clean and safe store environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to meet the physical and visual demands of the position, including heavy lifting, constant movement, periods of stationary work, reaching, lifting at least 30 pounds, stooping, kneeling, crouching, climbing ladders, and required vision and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to improve Store Scorecard results through hiring and retention strategies, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and control of expenses.
Lead the in-store hiring process, including applicant communication, interviewing, talent selection, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and address complaints.
Lead colleague onboarding and orientation to improve the candidate experience, accelerate learning, increase engagement, and reduce turnover.
Lead training and deployment of technology and store-wide process initiatives, including annual training.
Promote adoption of initiatives, track user experience needs, and coordinate regular updates and enhancements with the Central Team.
Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
Maximize sales, minimize expenses, and develop action plans to improve store profitability.
Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance.
Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand, and maintain staffing levels against targets.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
Resolve store environment issues and safety concerns in partnership with the Facilities team.
Oversee select selling areas based on store operating needs.
Foster an accepting and respectful environment that strengthens relationships and authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement