Manager, Business Administration

Macy's•Bellevue, WA

About The Position

The Manager, Business Administration leads essential activities and colleagues that drive store business processes and enable Macy’s Stores to operate successfully. The role focuses on interviewing, hiring, staffing, and scheduling, as well as store operations and administrative functions including budgets and cash office activities. The manager partners with the Store Manager and other Store Leaders to support overall Store Scorecard results, profitability, hiring and retention, operations, and the shopping environment. The position oversees direct reports, hiring and onboarding, colleague training and development, operational expenses, payroll, cash office, inventory, store cleanliness and safety, and select selling areas based on store needs. Other duties may be assigned.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of management experience in a retail store required.
Strong leadership skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise leading training initiatives and supporting adoption of updates.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and ability to maintain a clean and safe store environment.
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Able to perform the stated physical demands, including lifting at least 30 lbs., moving, standing or remaining stationary, reaching, stooping, kneeling, crouching, and climbing ladders; requires close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Partner with the Store Manager and other Store Leaders to drive Store Scorecard results through hiring and retention, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and management of controllable expenses.
Lead the in-store hiring experience by communicating with applicants, interviewing, selecting talent, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and resolve complaints.
Lead colleague onboarding and orientation to improve new-hire learning, engagement, and retention.
Lead training and deployment of technology and store-wide process initiatives, including annual training; monitor adoption and user needs and coordinate updates with the Central Team.
Manage hours utilization, payroll and non-payroll expenses, cash office activities, and supply inventory.
Oversee the monthly store P&L, including selling cost and average hourly rate compliance, and develop action plans to improve profitability.
Partner with Workforce Central on staffing and scheduling solutions, and balance staffing to meet targets and customer demand.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
Resolve store environment issues and safety concerns in partnership with the Facilities team.
Oversee select selling areas based on store operating needs.
Foster acceptance and respect and strengthen relationships with colleagues, customers, and communities.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement