Manager, Business Administration

Macy's•Atlanta, GA

About The Position

The Manager, Business Administration leads the activities and colleagues responsible for key store business processes, helping Macy’s stores operate successfully. The role oversees hiring, staffing, scheduling, store operations, administrative functions, budgets, and cash office functions. It partners with store leadership to drive business results, maintain profitability, support a positive shopping environment, and develop colleagues.

Requirements

High school diploma or equivalent; candidates with this qualification are encouraged to apply.
3–5 years of management experience in a retail store.
Strong leadership and management skills, including hiring, training, and performance management.
Proficiency in operational management, P&L oversight, and developing profitability action plans.
Experience leading hiring, onboarding, and retention strategies.
Expertise in leading training initiatives and supporting adoption and updates.
Strong collaboration skills and excellent communication, writing, and presentation abilities.
Strong customer service skills and ability to maintain a clean and safe store environment.
Ability to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.
Ability to perform physical demands including heavy lifting, constant moving, remaining stationary, reaching, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders; may include reaching above eye level.
Ability to remain stationary for at least two consecutive hours.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Collaborate with the Store Manager and other Store Leaders to improve Store Scorecard results through hiring and retention, operations, and the shopping environment.
Maintain profit through effective staffing, weekend compliance, and control of expenses.
Lead the hiring process, including applicant communications, interviews, selection, and coaching peers on hiring.
Interview, hire, train, coach, develop, evaluate, and discipline direct reports.
Establish work strategies, manage colleague performance and behavior, and resolve complaints.
Lead onboarding and orientation to improve the candidate and new-hire experience, engagement, learning, and retention.
Lead training and deployment of technology and store-wide process initiatives, including annual training; track adoption and user needs and coordinate updates with the Central Team.
Manage hours utilization, payroll and non-payroll expenses, cash office operations, and supply inventory.
Oversee the store’s monthly P&L, including selling cost and average hourly rate compliance, and develop action plans to improve profitability.
Work with Workforce Central partners on staffing and scheduling solutions that meet customer demand, and maintain staffing levels against targets.
Oversee the store shopping environment and cleanliness, including monthly housekeeping audits.
Partner with the Facilities team to resolve store-environment issues and safety concerns.
Oversee selected selling areas according to store operating needs.
Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Perform other duties as assigned.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.
Tuition reimbursement.